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	<title>cellophane &#187; Media</title>
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		<title>Threes NOT a crowd: tips on media interviews</title>
		<link>http://cellophane.thecword.com.au/2010/02/17/threes-not-a-crowd-tips-on-media-interviews/</link>
		<comments>http://cellophane.thecword.com.au/2010/02/17/threes-not-a-crowd-tips-on-media-interviews/#comments</comments>
		<pubDate>Wed, 17 Feb 2010 00:59:12 +0000</pubDate>
		<dc:creator>thecwordblog</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[media interviews]]></category>
		<category><![CDATA[media training]]></category>

		<guid isPermaLink="false">http://cellophane.thecword.com.au/?p=442</guid>
		<description><![CDATA[With an increasing number and frequency of media outlets, podcasts, blogs and avenues for exposure, it has never been more important to be media savvy. Nowadays the average sound bite is approximately seven seconds, a far cry from the 60-second sound bite common 30 years ago. And there’s no longer a 24-hour news cycle, instead [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cellophane.thecword.com.au&blog=8114109&post=442&subd=cellophaneblog&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class="wp-caption aligncenter" style="width: 464px"><a href="http://lcweb2.loc.gov/cgi-bin/query/h?pp/PPALL:@field(NUMBER+@1(cph+3c32901))"><img class="    " title="D/A Henry Wade (l) conducts press conf. in line-up room / New York Herald Tribune photo by Bill Sauro" src="http://upload.wikimedia.org/wikipedia/commons/2/2f/Henry_Wade_1963_press_conference_NYWTS.jpg" alt="" width="454" height="306" /></a><p class="wp-caption-text">D/A Henry Wade (l) conducts press conf. in line-up room / New York Herald Tribune photo by Bill Sauro</p></div>
<p>With an increasing number and frequency of media outlets, podcasts, blogs and avenues for exposure, it has never been more important to be media savvy.</p>
<p>Nowadays the average sound bite is approximately seven seconds, a far cry from the 60-second sound bite common 30 years ago. And there’s no longer a 24-hour news cycle, instead we have an every-second news cycle.</p>
<p>Therefore being on message and getting there fast is essential when being interviewed by the media. If you do nothing else to prepare for an interview,<strong> you must prepare three key messages to convey during the interview. No more, no less</strong>.</p>
<p>If you don’t edit your story down to the three most important points, then an editor, producer or audience member will edit it for you. And often your most important messages will be lost and not remembered.</p>
<p>If you have to speak to the media on a regular basis then you should undertake some media training. In the meantime, here are a few basic tips to help you handle media interviews:</p>
<p>1. Give yourself time to prepare, even if that means calling a reporter back when on deadline. Get your messages ready first.</p>
<p>2. Practice, practice, practice: Like a professional sportsperson, the more you do something, the better you will become at it. It takes time and practice to be comfortable with preparing your three messages, getting your sound bites right and staying on message, so it’s best you practice.</p>
<p>3. Give details and examples to help make your point and flesh out your story. Telling stories helps to deliver your message to an audience.</p>
<p>4. Avoid fact and figures, lists, jargon, catch phrases, acronyms – they’re boring with a capital B.</p>
<p>5. Keep it natural and speak at your normal pace. Steer clear of big unfamiliar words but don’t dumb down your message too much either.</p>
<p>6. For radio interviews, check whether the interview is live or pre-recorded and what it’s being used for. If you’re doing the interview over the phone, make sure you’re in a noise-free environment.</p>
<p>7. Drink plenty of water and keep a bottle handy. Avoid caffeine or dairy before the interview as it can affect your speech (dry mouth, licking lips eek). Also don’t interview on an empty stomach. Your tummy grumblings will only distract you and perhaps the listeners. Grrrrrr</p>
<p>8. After each interview, review your performance. Figure out what worked well and what could be improved. Ask a friend or colleague to give you some feedback too. (If you can’t find a friend to be brutally honest, my mother is always willing to provide some frank feedback.)</p>
<p>9. Again, develop three key messages for the interview and make sure you know them off by heart and get them out early.</p>
<p>10. Finally have fun – it’s not the Spanish Inquisition ☺</p>
<p>There are plenty more handy hints and tips however if you prepare your messages and keep it simple, you’ll be an old hand in no time. </p>
<p>Call Jack or Maryann on 03 9676 9040 or email info@thecword.com.au if you want to learn more about how our crew can help you with media training or publicity campaigns to get you the interviews.</p>
<p>Or you can simply ignore us and take tips from Sarah Palin <img src='http://s.wordpress.com/wp-includes/images/smilies/icon_razz.gif' alt=':P' class='wp-smiley' /> </p>
<p style="text-align:center;"><span style="text-align:center; display: block;"><a href="http://cellophane.thecword.com.au/2010/02/17/threes-not-a-crowd-tips-on-media-interviews/"><img src="http://img.youtube.com/vi/BE2gE-VVjBI/2.jpg" alt="" /></a></span></p>
<p style="text-align:left;">Celebrate hump day. Yay!</p>
<p style="text-align:left;">the <strong><span style="color:#00ff00;">c</span></strong> word</p>
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			<media:title type="html">D/A Henry Wade (l) conducts press conf. in line-up room / New York Herald Tribune photo by Bill Sauro</media:title>
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		<title>Can someone bring the mop, please?</title>
		<link>http://cellophane.thecword.com.au/2009/12/02/spill/</link>
		<comments>http://cellophane.thecword.com.au/2009/12/02/spill/#comments</comments>
		<pubDate>Wed, 02 Dec 2009 06:24:40 +0000</pubDate>
		<dc:creator>thecwordblog</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[Politics]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Liberal Party]]></category>
		<category><![CDATA[spill]]></category>

		<guid isPermaLink="false">http://cellophane.thecword.com.au/?p=359</guid>
		<description><![CDATA[Did you know what a spill was before last week? I have to spill the beans (pardon the pun) and admit until I saw it pop up on Twitter I didn’t. But that is the power of Twitter and like they say: “you learn something new every day”. Australian politics has been littered with spills [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cellophane.thecword.com.au&blog=8114109&post=359&subd=cellophaneblog&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<p style="text-align:center;"><a href="http://3.bp.blogspot.com/_h3zPEoKhop0/SkIuVITyRDI/AAAAAAAABJg/q0uQ2N8ERxY/s400/parliament-fight-photo-not-turnbull-rudd.jpg"><img class="aligncenter" title="Parliament fight" src="http://3.bp.blogspot.com/_h3zPEoKhop0/SkIuVITyRDI/AAAAAAAABJg/q0uQ2N8ERxY/s400/parliament-fight-photo-not-turnbull-rudd.jpg" alt="" width="400" height="301" /></a></p>
<p style="text-align:left;">Did you know what a spill was before last week? I have to spill the beans (pardon the pun) and admit until I saw it pop up on Twitter I didn’t. But that is the power of Twitter and like they say: “you learn something new every day”.</p>
<p>Australian politics has been littered with spills over the years. In fact this isn’t Malcolm Turnbull’s first nor second, it’s his third after winning his leadership in a <a href="http://www.abc.net.au/news/stories/2008/09/16/2365586.htm" target="_blank">spill vote against Brendan Nelson</a>.</p>
<p>In June 1977, a parliamentary Labor Party leadership spill saw<a href="http://www.theaustralian.com.au/news/rudd-reprising-a-scratchy-old-78/story-e6frg7b6-1111118447738" target="_blank"> Gough Whitlam defeat Bill Hayden (32-30)</a>. Other famous spills include Beazley v Rudd and how can one forget Latham taking over the Labor leadership in 2003 from Simon Crean. Or his downfall in 2005 against Kim Beazley.</p>
<p>How times have changed from the mixture of radio, print and a little television coverage of earlier Australian political spills to the continuous coverage of the regular Labor party and Liberal party spills earlier this decade on television and websites. Twitter now brings us real-time coverage and commentary of Turnbull v Andrews v Hockey v Abbott in the latest #spill.</p>
<p>With no 24-hour free-to-air news channel in Australia (come on ABC, 7, 9, 10 &amp; SBS), most of my information about the Liberal Party leadership spills came via Twitter. Of course we did manage to tween some information from Lateline and other current affairs shows.</p>
<p>However political journalist such as <a href="http://twitter.com/sandraom" target="_blank">@sandraom</a>, <a href="http://twitter.com/smurray38" target="_blank">@smurray38</a>, <a href="http://twitter.com/annabelcrabb" target="_self">@annabelcrabb</a>, <a href="http://twitter.com/latikambourke" target="_blank">@latikambourke</a>, <a href="http://twitter.com/Colvinius" target="_blank">@Colvinius</a>, and <a href="http://twitter.com/David_Speers" target="_blank">@David_Speers</a> gave up to the minute accounts for their followers. It felt like you were walking the halls of Parliament House yourself. Watching the <a href="http://search.twitter.com/search?q=%23spill" target="_blank">#spill feed</a> on Twitter was far more entertaining and lively than any of the debates seen on television. I guess this fly-on-the-wall coverage is what makes Twitter such a useful news broadcasting tool.</p>
<p>Back to the #spill and for those of you out of the loop, Turnbull’s leadership was challenged for the first time last week after backing the Emission Trading Scheme (ETS) with a motion to spill held at 1pm Wednesday. Opposition MPs opposed to the bill said there were many among their ranks to support them. However Malcolm Turnbull retained his leadership after the secret ballot with a result of 48-35.</p>
<p>Climate sceptic Kevin Andrew (of Mohamed Haneef fame) led the challenge with Wilson Tuckey putting forward the motion to spill. Most opposing this scheme believe the economic costs to individuals and businesses are far too costly to take on.</p>
<p style="text-align:center;"><a href="http://www.thepunch.com.au/images/uploads/Tony-Abbott-Ray-Strange.jpg"><img class="aligncenter" title="Tony Abbott" src="http://www.thepunch.com.au/images/uploads/Tony-Abbott-Ray-Strange.jpg" alt="" width="329" height="189" /></a></p>
<p>Tony Abbott was quoted as saying the leadership fight was not an issue of leadership but of policy, and said that had now been resolved.</p>
<p><a href="http://www.theage.com.au/national/malcolm-turnbull-survives-leadership-challenge-20091125-jozg.html" target="_blank">&#8220;We forced the Government to effectively admit that its ETS was going to badly damage Australia&#8217;s industries, badly damage jobs,&#8221; he said.</a></p>
<p><a href="http://www.theage.com.au/national/malcolm-turnbull-survives-leadership-challenge-20091125-jozg.html" target="_blank"> </a></p>
<p><a href="http://www.theage.com.au/national/malcolm-turnbull-survives-leadership-challenge-20091125-jozg.html" target="_blank">&#8220;We think that the amendments that we forced out for the Government will save 25,000 jobs that otherwise would have been lost.&#8221;</a></p>
<p>As the weekend rolled around, rumours were flying left, right and centre that Hockey and Abbott would challenge. There were resignations, offers of support, wheeling and dealing.</p>
<p>Tuesday morning, another motion to spill was passed and Malcolm Turnbull lost the leadership to climate sceptic Tony Abbott following yet another secret ballot vote with a result of 42-41. Hockey was ousted from the race early on. We watched the Twitter stream and the live stream from ABC (Thank you ABC).</p>
<p>Twitter is used as an information source by journalists and is an effective place for communal note-taking which adds plenty of background colour to what’s happening on a particular story. Although journalists tend to be serious and professional in their tweets, <a href="http://www.theage.com.au/opinion/question-time-tweets-short-sharp-but-fleeting-20090921-fyec.html" target="_blank">when House of Representative chambers allowed the use of mobile devices in the chamber this year, a new Twitter superstar was born – the political journalist</a>. Suddenly, Question Time or #qt became a trending topic on Twitter.</p>
<p>Journalists such as Sydney Morning Herald’s Annabel Crabb, Crikey&#8217;s Bernard Keane and 2UE’s Latika Bourke began to “<a href="http://www.theage.com.au/opinion/question-time-tweets-short-sharp-but-fleeting-20090921-fyec.html" target="_blank">..provide up-to-the-minute fashion comment, online heckling and an undercurrent of political analysis…these Australian journalists present a unique larrikin voice in the twitterverse &#8211; unedited and informal for the twitter public</a>”</p>
<p>In a recent survey of editors and senior editorial staff by The Alliance, they encountered a mixed response, especially due to economic constraints putting added pressure on staff and quality. However not all respondents were quite so grim with some outlining the added engagement of audiences through online channels.</p>
<p><a href="http://www.thefutureofjournalism.org.au/life-in-the-clickstream/58-chapter-4-the-changing-newsroom" target="_blank">“Our audience is bigger than at any time in my career and there are more ways to deliver the news than ever before,” wrote one, while another wrote: “I think that journalists are in a great position to gather, harness, interpret, deliver great quality journalism, and now there are a plethora of opportunities in the way that content can be delivered.”</a></p>
<p>This is certainly the case with the recent coverage of #spill 1.0 &amp; #spill 2.0 with some even prophesising #split as a demise of the Liberal Party. Yesterday during this battle of leadership, policy and whether or not the Liberal Party want to be a throwback to the 1950s or a party with foresight, there were 10,000 #spill tweets in three hours (statistic courtesy of <a href="http://twitter.com/wolfcat" target="_blank">@wolfcat</a>). This doesn’t include all the tweets without the #spill hashtag. Those interested in politics were stuck to their screens and an organic political discussion about the Liberal party, its leadership and climate change policy has taken place over the last week. Coupled with traditional media, there has been a serious amount of coverage for Australians.</p>
<p>The most disappointing part about this whole fiasco is that it has pushed aside important dialogue about the ETS.  If economic costs are such a big concern for Liberal Party members – how are they not disturbed at what the economic impact will be when the natural resources we rely on disappear?</p>
<p>If you’re interested in positive solutions and actions to curb climate change, please support our client<a href="http://www.runforasafeclimate.org/" target="_blank"> Run for a Safe Climate</a>. They are raising funds to develop and implement a <a href="http://www.safeclimateaustralia.org/research-resources-publications/safe-climate-transition-plan/" target="_blank">Safe Climate Transition Plan</a>.</p>
<p>Hope you had a happy hump day! <img src='http://s.wordpress.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>the <strong><span style="color:#00ff00;">c</span></strong> word</p>
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			<media:title type="html">Parliament fight</media:title>
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			<media:title type="html">Tony Abbott</media:title>
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		<title>A private conversation about social media</title>
		<link>http://cellophane.thecword.com.au/2009/10/19/a-private-conversation-about-social-media/</link>
		<comments>http://cellophane.thecword.com.au/2009/10/19/a-private-conversation-about-social-media/#comments</comments>
		<pubDate>Mon, 19 Oct 2009 01:06:09 +0000</pubDate>
		<dc:creator>thecwordblog</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Mozelle Thompson]]></category>

		<guid isPermaLink="false">http://cellophane.thecword.com.au/?p=306</guid>
		<description><![CDATA[We have been up to our eyeballs with social media at the c word office; tweet this, upload pic here, accept friend request, retweet there. Our fingertips are suffering from exhaustion. Last week we hit the road with leading privacy and social media expert Mozelle Thompson in Australia for the International Association of Privacy Professionals [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cellophane.thecword.com.au&blog=8114109&post=306&subd=cellophaneblog&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<div class="wp-caption alignnone" style="width: 510px"><img title="Cone of silence from Get Smart" src="http://farm4.static.flickr.com/3051/2587447138_b6fab3ba22.jpg" alt="Cone of silence from Get Smart" width="500" height="330" /><p class="wp-caption-text">Cone of silence from &#39;Get Smart&#39;</p></div>
<p>We have been up to our eyeballs with social media at the <strong><span style="color:#00ff00;">c</span></strong> word office; tweet this, upload pic here, accept friend request, retweet there. Our fingertips are suffering from exhaustion. <img src='http://s.wordpress.com/wp-includes/images/smilies/icon_razz.gif' alt=':P' class='wp-smiley' /> </p>
<p>Last week we hit the road with leading privacy and social media expert <a href="http://www.youtube.com/watch?v=WLxWaQVy_GI">Mozelle Thompson</a> in Australia for the <a href="http://pams.com.au/IAPP/AM/Template.cfm?Section=Home" target="_blank">International Association of Privacy Professionals</a> conference.  As we ferried him from interview to meeting to interview, we got the chance to chat about social media.</p>
<p>Along the way we asked for his top four social media issues and although he laughed at our penchant for even numbers, he was happy to oblige.</p>
<p>According to Mozelle the top four issues for social media are:</p>
<ol>
<li>how advertising will work?</li>
<li>the lack of discussion around the limits of transparency</li>
<li>legal responsibility for user-generated content, and</li>
<li>the desire to ‘switch off’.</li>
</ol>
<p>To start with Mozelle said: “People are looking at behavioural advertising … but I don’t think people understand what that means”.</p>
<p>“If you ask them: ‘Do you want ads targeted to you based on your profile?’ they might say ‘no’. But then you say: ‘Is the problem that you don’t want ads … because if you want it for free you’re going to have to have ads and if you’re going to get ads then would you want ads targeted to you?’ they would say ‘yes’.”</p>
<p>Mozelle believes (and we concur) the dialogue hasn’t progressed enough in the public eye. Let’s not keep this conversation private.</p>
<p>We wondered how this applies to online newspapers without established social networks and Mozelle believes we’ll see more partnerships with websites who want to target ads to you based on your demographic – so it will seem more seamless.</p>
<p>“The question is are you willing to give permission for targeted ads as opposed to general ads?”</p>
<p>On the issue of transparency, Mozelle said while we want governments to let us know about what they’re doing and what our neighbours are doing, it gives the public a lot of information about you.</p>
<p>He said: “It’s a global issue but especially in western societies where we’ve made this big push towards government transparency but haven’t defined what that means yet”.</p>
<p>The third issue Mozelle brought up was around who is ultimately legally responsible for user generated content.</p>
<p>“There’s this continuing war, just because it’s on YouTube, is YouTube responsible for someone putting on content that you find offensive or objectionable? You don’t hold newspapers responsible if somebody puts a crappy ad in.”</p>
<p>The fourth issue which made us hide our Blackberries and iPhones was that at some point, not right away, there may be a reaction to this real time availability of information.</p>
<p>“You may have a backlash from some people who decide they don’t want to be reachable. Are we going to start creating digital technologies that allow you to disconnect?”</p>
<p>And in between all of that we’ve kicked off a social media campaign for <a href="http://runforasafeclimate.org/" target="_self">Run for a Safe Climate</a>. We started with a training session for the runners and volunteers involved with Run for a Safe Climate – the question now is “how will they tweet while running?”</p>
<p><span style="text-align:center; display: block;"><a href="http://cellophane.thecword.com.au/2009/10/19/a-private-conversation-about-social-media/"><img src="http://img.youtube.com/vi/BuQRWEKt4pg/2.jpg" alt="" /></a></span></p>
<p>Have a great week,</p>
<p><strong>the <span style="color:#00ff00;">c</span></strong><strong> word</strong></p>
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			<media:title type="html">Cone of silence from Get Smart</media:title>
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		<title>Fluoro invasion sequence commenced&#8230; 5,4,3,2,1</title>
		<link>http://cellophane.thecword.com.au/2009/10/02/fluoro-invasion-sequence-commenced-54321/</link>
		<comments>http://cellophane.thecword.com.au/2009/10/02/fluoro-invasion-sequence-commenced-54321/#comments</comments>
		<pubDate>Fri, 02 Oct 2009 08:02:13 +0000</pubDate>
		<dc:creator>thecwordblog</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Design]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Fluoro]]></category>
		<category><![CDATA[Launch]]></category>
		<category><![CDATA[Party]]></category>

		<guid isPermaLink="false">http://cellophane.thecword.com.au/?p=284</guid>
		<description><![CDATA[Last night a new design bible was launched in Melbourne. And what a party it was! Font geeks and design freaks came out in full force to support the new generation of Fluoro. Fluoro is a biannual design magazine that explores Melbourne’s world of design and creativity, and challenges the boundaries of print while maintaining an [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cellophane.thecword.com.au&blog=8114109&post=284&subd=cellophaneblog&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<p><img class="size-medium wp-image-301 alignleft" title="aliens" src="http://cellophaneblog.files.wordpress.com/2009/10/aliens.jpg?w=216&#038;h=216" alt="aliens" width="216" height="216" />Last night a new design bible was launched in Melbourne. And what a party it was! Font geeks and design freaks came out in full force to support the new generation of Fluoro.</p>
<p>Fluoro is a biannual design magazine that explores Melbourne’s world of design and creativity, and challenges the boundaries of print while maintaining an environmentally sustainable approach. To sum it up&#8230; it&#8217;s just so hot! Best you get onto it.</p>
<p>We straightened our hair and slapped on some smokey eye make up (well not all of us, obviously) to air kiss with the best of them. The large crowd in attendance were clients, friends, sponsors, artists, DJs, photographers and supporters of design and the arts. The sea of cool Melbourne black was filled with new and old friends and colleagues, with Creative Director Miguel Valenzuela donning his DJ cap to pump out some beats for the cool crowd.</p>
<p>A launch party is nothing without a great crowd. You can have the best champers, yummiest canapés or coolest venue but none of that matters if you don&#8217;t have the right mix of people. the <strong><span style="color:#00ff00;">c</span></strong> word worked closely with the Fluoro team to ensure that the right crowd was invited and willing to party. We scoured galleries, boutiques and laneways in search of people with a passion for design, fonts and paper.</p>
<div id="attachment_294" class="wp-caption aligncenter" style="width: 220px"><img class="size-medium wp-image-294 " title="nancy" src="http://cellophaneblog.files.wordpress.com/2009/10/nancy.jpg?w=210&#038;h=210" alt="Fluoro Editor Nancy Bugeja enjoying her champers" width="210" height="210" /><br />
<p class="wp-caption-text">Fluoro Editor Nancy Bugeja enjoying her champers</p></div>
<div id="attachment_297" class="wp-caption aligncenter" style="width: 213px"><a href="http://twitpic.com/jtd8x"><img class="size-medium wp-image-297 " title="Skye" src="http://cellophaneblog.files.wordpress.com/2009/10/skye2.jpg?w=203&#038;h=270" alt="Skye giving her date @ScottKilmartin the cold shoulder :P" width="203" height="270" /></a><p class="wp-caption-text">Skye giving her date @ScottKilmartin the cold shoulder <img src='http://s.wordpress.com/wp-includes/images/smilies/icon_razz.gif' alt=':P' class='wp-smiley' /> </p></div>
<p>Fluoro’s editor Nancy Bugeja was thrilled with the night&#8217;s turn out especially all the positive feedback she and her team received, having poured countless hours of creativity and passion into the publication.</p>
<p>“It&#8217;s AMAZING to celebrate Fluoro with all these people who are passionate about Melbourne, art and design as much as we are. It&#8217;s turned out so well and everyone seems to be loving the textures, colours, and the look of Fluoro,” Nancy Bugeja said.</p>
<p>The design packed issue includes an interview with Melbourne DJ and <a href="http://www.kissfm.com.au/" target="_blank">Kiss FM</a> regular <a href="http://djcherokee.com.au/" target="_blank">DJ Cherokee</a>, a look into the mind of a rising star of the Melbourne fashion scene <a href="http://www.madeindonald.com.au/" target="_blank">Nadia Pearse</a>, 60 seconds with Rock Wiz host <a href="http://en.wikipedia.org/wiki/Julia_Zemiro" target="_blank">Julia Zemiro</a>, and a visitor’s experience of <a href="http://www.federationsquare.com.au/" target="_blank">Federation Square</a>’s <em>Volume</em> exhibition.</p>
<p style="text-align:center;"><a style="text-decoration:none;" href="http://fluoromag.com/"><img class="size-medium wp-image-290 aligncenter" title="Fluoro6_ 5" src="http://cellophaneblog.files.wordpress.com/2009/10/fluoro6_-51.jpg?w=210&#038;h=139" alt="Fluoro6_ 5" width="210" height="139" /></a><a href="http://fluoromag.com/"><img class="size-medium wp-image-286 aligncenter" title="Fluoro6_ 3" src="http://cellophaneblog.files.wordpress.com/2009/10/fluoro6_-3.jpg?w=210&#038;h=139" alt="Fluoro6_ 3" width="210" height="139" /></a></p>
<p style="text-align:center;"><a href="http://fluoromag.com/"><img class="size-medium wp-image-291 aligncenter" title="Fluoro6_ 6" src="http://cellophaneblog.files.wordpress.com/2009/10/fluoro6_-61.jpg?w=209&#038;h=139" alt="Fluoro6_ 6" width="209" height="139" /></a><a href="http://fluoromag.com/"><img class="size-medium wp-image-292 aligncenter" title="Fluoro6_ 9" src="http://cellophaneblog.files.wordpress.com/2009/10/fluoro6_-91.jpg?w=210&#038;h=139" alt="Fluoro6_ 9" width="210" height="139" /></a></p>
<p>Fluoro taps into Melbourne&#8217;s creative energy and provides design lovers with pages to play and get inspired. The larger format, cotton binding and three different types of paper stock: Nordset, Novatech and Look! prove print is still innovative, surprising and in demand. The crowd last night certain agreed.<span id="more-284"></span></p>
<p>You too can check out the latest edition of Fluoro or subscribe online at <a href="http://fluoromag.com/" target="_blank">fluoromag.com</a>. You&#8217;ll be in for a treat!</p>
<p>Celebrate your weekend folks</p>
<p>the <span style="color:#00ff00;"><strong>c</strong></span> word <img src='http://s.wordpress.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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			<media:title type="html">Jack @ The C Word</media:title>
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			<media:title type="html">aliens</media:title>
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			<media:title type="html">Fluoro6_ 5</media:title>
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			<media:title type="html">Fluoro6_ 3</media:title>
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			<media:title type="html">Fluoro6_ 6</media:title>
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			<media:title type="html">Fluoro6_ 9</media:title>
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		<title>Glee Marketing Class 101</title>
		<link>http://cellophane.thecword.com.au/2009/09/18/glee-marketing-class-101/</link>
		<comments>http://cellophane.thecword.com.au/2009/09/18/glee-marketing-class-101/#comments</comments>
		<pubDate>Fri, 18 Sep 2009 05:15:01 +0000</pubDate>
		<dc:creator>thecwordblog</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[Television]]></category>
		<category><![CDATA[Glee]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[TV]]></category>

		<guid isPermaLink="false">http://cellophane.thecword.com.au/?p=269</guid>
		<description><![CDATA[There’s no denying the c word is a fan of Fox’s hit new show Glee. Like millions of other fans, we got caught up in the online hysteria generated by this new show and have been anxiously waiting for each new episode. You have to be seriously impressed with the marketing onslaught by the people [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cellophane.thecword.com.au&blog=8114109&post=269&subd=cellophaneblog&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.fox.com/glee/"><img class="alignleft" title="Gleeks" src="http://thetwocentscorp.files.wordpress.com/2009/08/glee.jpg?w=199&#038;h=266" alt="" width="199" height="266" /></a>There’s no denying the <strong><span style="color:#00ff00;">c</span></strong> word is a fan of Fox’s hit new show <a href="http://www.fox.com/glee/" target="_blank"><em>Glee</em></a>. Like millions of other fans, we got caught up in the online hysteria generated by this new show and have been anxiously waiting for each new episode. You have to be seriously impressed with the marketing onslaught by the people behind <em>Glee</em>.</p>
<p>We discovered the show online…not sure where as it was a while ago but probably popped up in our Google Reader. The show developed a cult following even before going to air through its use of MySpace, YouTube, Twitter and Facebook. The first episode was the number one downloaded television show on iTunes with Fox offering the show for free.</p>
<p>We regularly check the YouTube for snippets of performances and behind-the-scenes footage and chats with <em>Glee</em> cast. From a social media perspective they’ve gone all out.</p>
<p>Not only that, across all platforms that have targeted the campaigns. They’ve developed links with <em>American Idol</em> and <em>Australian Idol</em> to piggyback off their audiences. Both Channel Ten and Fox have been inundated with <em>Glee</em> ads during Idol and other high rating television shows with a strong 16-35 audience base (my favourite is the Gleek one… yes I’m a Gleek too).</p>
<p>Old and new marketing angles have been utilised. Social media… check. Promotions&#8230; check. Advertising&#8230; check. Publicity&#8230; check. The cast are even doing shopping mall visits… How old school? We are half tempted to head down to Highpoint Shopping Centre this Saturday to meet the cast. Wonder if Kurt will be there?? *squuueeeeaaaals*</p>
<p>No stone has been left unturned. With 24,000+ Twitter followers, 250,000+ Facebook fans, let’s hope this buzz translates to TV ratings. In Australia, the pilot attracted 1.2million viewers following the insanely popular <em>Masterchef</em>. However, last night the director’s cut of the pilot kicked off the season’s regular airing, but only rated 871,000. Let’s see how it goes next week when episode two airs?</p>
<p>We’ve got our finger crossed this show does well. Snarky high school shows with spirit fingers, late 80s/early 90s music are just what the doctor ordered in the <strong><span style="color:#00ff00;">c</span></strong> word office.</p>
<p>Anyway, off to do a phoner (that’s an interview with a major network), probably on my iPhone.</p>
<p style="text-align:center;"><span style="text-align:center; display: block;"><a href="http://cellophane.thecword.com.au/2009/09/18/glee-marketing-class-101/"><img src="http://img.youtube.com/vi/P0cJ2ZEGH2E/2.jpg" alt="" /></a></span></p>
<p>Have a fab weekend.</p>
<p>the <strong><span style="color:#00ff00;">c</span></strong> word</p>
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		<title>Remembering our ABCs thanks to the &#8216;King of Pop&#8217;</title>
		<link>http://cellophane.thecword.com.au/2009/06/29/remembering-our-abcs-thanks-to-the-king-of-pop/</link>
		<comments>http://cellophane.thecword.com.au/2009/06/29/remembering-our-abcs-thanks-to-the-king-of-pop/#comments</comments>
		<pubDate>Mon, 29 Jun 2009 00:09:57 +0000</pubDate>
		<dc:creator>thecwordblog</dc:creator>
				<category><![CDATA[Media]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Farrah Fawcett]]></category>
		<category><![CDATA[Michael Jackson]]></category>
		<category><![CDATA[RIP]]></category>

		<guid isPermaLink="false">http://cellophaneblog.wordpress.com/?p=143</guid>
		<description><![CDATA[After a super crazy week with no time to post, Friday ended on such a sad note with the deaths of Michael Jackson and Farrah Fawcett. They will definitely be missed by family, friends and fans around the world. Neither will ever be forgotten. Jackson for his music and Farrah for her film and television [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cellophane.thecword.com.au&blog=8114109&post=143&subd=cellophaneblog&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<p>After a super crazy week with no time to post, Friday ended on such a sad note with the deaths of Michael Jackson and Farrah Fawcett.</p>
<div id="attachment_148" class="wp-caption aligncenter" style="width: 204px"><a href="http://www.imdb.com/name/nm0000396/"><img class="size-medium wp-image-148" title="farrahfawcettposter" src="http://cellophaneblog.files.wordpress.com/2009/06/farrahfawcettposter.jpg?w=194&#038;h=300" alt="Iconic Farrah" width="194" height="300" /></a><p class="wp-caption-text">Iconic Farrah</p></div>
<p>They will definitely be missed by family, friends and fans around the world. Neither will ever be forgotten. Jackson for his music and Farrah for her film and television work.</p>
<p>Twitter has been a flutter with posts about Michael Jackson&#8217;s death. Not since the US inauguration have we seen so many updates on a topic. Literally thousands in the blink of an eye. The media circus following his death can only be described as &#8216;nutz!!!&#8217;  Even Triple M football got in on the act with Michael Jackson tunes playing during the coverage. How strange!!</p>
<div id="attachment_149" class="wp-caption aligncenter" style="width: 232px"><a href="http://www.michaeljackson.com/"><img class="size-medium wp-image-149" title="young-michael-jackson" src="http://cellophaneblog.files.wordpress.com/2009/06/young-michael-jackson1.jpg?w=222&#038;h=300" alt="Our fave Michael" width="222" height="300" /></a><p class="wp-caption-text">Our fave Michael</p></div>
<p>Sad to hear channel 9 couldn&#8217;t pull together a decent tribute &#8230; we didn&#8217;t get to see it but from <a href="http://www.tvtonight.com.au/2009/06/a-p-p-a-l-l-i-n-g.html">TV Tonight&#8217;s post &#8230; A a-p-p-a-l-l-i-n-g</a> &#8230; we don&#8217;t think we need to see it. Come on guys!</p>
<p>Tributes to Farrah and Michael have been flooding the media and internet for the last few days. Our favourite tribute has got to be the <a href="http://www.youtube.com/watch?v=OK25cfzdTTg" target="_blank">Dancing Inmates from the Philippines</a>. Here is one to the Charlie&#8217;s Angels starlet.</p>
<p><span style="text-align:center; display: block;"><a href="http://cellophane.thecword.com.au/2009/06/29/remembering-our-abcs-thanks-to-the-king-of-pop/"><img src="http://img.youtube.com/vi/AsfjVFk-DQg/2.jpg" alt="" /></a></span></p>
<p>Here is a clip of Michael with the Jackson 5 singing ABC.</p>
<p><span style="text-align:center; display: block;"><a href="http://cellophane.thecword.com.au/2009/06/29/remembering-our-abcs-thanks-to-the-king-of-pop/"><img src="http://img.youtube.com/vi/MYx3BR2aJA4/2.jpg" alt="" /></a></span></p>
<p>RIP Michael Jackson and Farrah Fawcett.</p>
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		<title>Oh the commotion&#8230; Ramsay V&#8217;s Grimshaw</title>
		<link>http://cellophane.thecword.com.au/2009/06/12/oh-the-commotion-ramsay-vs-grimshaw/</link>
		<comments>http://cellophane.thecword.com.au/2009/06/12/oh-the-commotion-ramsay-vs-grimshaw/#comments</comments>
		<pubDate>Fri, 12 Jun 2009 05:07:43 +0000</pubDate>
		<dc:creator>thecwordblog</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[Gordon Ramsay]]></category>
		<category><![CDATA[Tracy Grimshaw]]></category>
		<category><![CDATA[Frank Sinatra]]></category>
		<category><![CDATA[Australian media]]></category>
		<category><![CDATA[journalists]]></category>

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		<description><![CDATA[We&#8217;re going to be fence sitters again this week and not comment about the Gordon Ramsey vs Tracey Grimshaw battle. We will however draw parallels with another moment in Australian history, when Frank Sinatra called our female journalist &#8216;hookers&#8217;.   Now if you don&#8217;t know the story about Ole Blue Eyes, here it is: In [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cellophane.thecword.com.au&blog=8114109&post=99&subd=cellophaneblog&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<p><a href="http://fightpromo.com/m_pictures/thumbs/boxing_gloves.jpg"><img class="aligncenter size-medium wp-image-100" title="boxing_gloves" src="http://cellophaneblog.files.wordpress.com/2009/06/boxing_gloves2.jpg?w=300&#038;h=199" alt="boxing_gloves" width="300" height="199" /></a></p>
<p>We&#8217;re going to be fence sitters again this week and not comment about the Gordon Ramsey vs Tracey Grimshaw battle. We will however draw parallels with another moment in Australian history, when Frank Sinatra called our female journalist &#8216;hookers&#8217;.</p>
<p> </p>
<p><span style="line-height:12px;">Now if you don&#8217;t know the story about Ole Blue Eyes, here it is:</span></p>
<p>In 1974, Frank Sinatra toured Australia and caused a sensational uproar when he called female journalists &#8216;hookers&#8217;. Sinatra&#8217;s &#8220;bums and hookers&#8221; insult came after &#8220;<a href="http://www.theage.com.au/articles/2002/10/01/1033283485505.html" target="_blank">no one met his plane, he was driven into town in the wrong car, and at Festival Hall the singer had to push his way through the media throng to bash on the stage door before he was allowed inside</a>&#8220;.</p>
<p> </p>
<p>The Unions reacted quickly and demanded an apology. Sinatra&#8217;s silence was greeted by transport workers, waiters and journalists striking in retaliation.</p>
<p> </p>
<p><span style="line-height:4px;">So let&#8217;s compare the playing fields, shall we??</span></p>
<p> </p>
<p style="text-align:center;">In the red corner, we have the big, bad &#8216;Celebrity&#8217; oooohhhhhh</p>
<p style="text-align:center;"><a href="http://petemonfre.files.wordpress.com/2008/10/gordon_ramsay-730834.jpg"><img class="aligncenter size-full wp-image-102" title="gordon_ramsay-730834" src="http://cellophaneblog.files.wordpress.com/2009/06/gordon_ramsay-7308344.jpg?w=157&#038;h=200" alt="gordon_ramsay-730834" width="157" height="200" /></a><a href="http://www.frank-sinatra.org/franksinatra.jpg"><img class="aligncenter size-full wp-image-103" title="franksinatra" src="http://cellophaneblog.files.wordpress.com/2009/06/franksinatra5.jpg?w=159&#038;h=200" alt="franksinatra" width="159" height="200" /></a></p>
<p style="text-align:center;"> </p>
<p style="text-align:center;">In the blue corner&#8230; The great &amp; mighty &#8216;Media&#8217; aahhhhhhhh</p>
<p style="text-align:center;"><a href="http://www.news.com.au/common/imagedata/0,,5476962,00.jpg"><img class="aligncenter size-full wp-image-104" title="grimshaw" src="http://cellophaneblog.files.wordpress.com/2009/06/grimshaw3.jpg?w=161&#038;h=150" alt="grimshaw" width="161" height="150" /></a><a href="http://thecia.com.au/reviews/p/images/paparazzi-5.jpg"><img class="aligncenter size-full wp-image-105" title="paparazzi-5" src="http://cellophaneblog.files.wordpress.com/2009/06/paparazzi-53.jpg?w=155&#038;h=150" alt="paparazzi-5" width="155" height="150" /></a></p>
<p><span style="line-height:12px;">What&#8217;s interesting is how the media have bandied together once again. Some may argue it&#8217;s tall-poppy-syndrome. After all, Australians do ♥ that! Or simply, righting a wrong. Poor Trace! (he really did say some horribly inappropriate things) So what happened next all those years ago?</span></p>
<p><span style="line-height:12px;"><br />
</span></p>
<p><span style="line-height:12px;"><a href="http://multinationalmonitor.org/hyper/issues/1987/10/marcaigh.html" target="_blank">&#8220;The Australian Journalists&#8217; Association (AJAA &#8211; the journalists&#8217; union) called on other unions to see to it that Sinatra&#8217;s remaining concerts were cancelled and that he could not leave the country. Further, the hotel unions were asked not to give the Sinatra party food or drink, or to handle their bags. The second Melbourne concert was cancelled at once. Sinatra&#8217;s entourage had to carry their own bags as they left Melbourne for Sydney. The president of the Australian Council of Trade Unions (ACTU), at the time, Bob Hawke, was quickly involved. He was reported to have told Sinatra, &#8220;You may not be able to leave Australia unless you walk on water. If you don&#8217;t apologise, your stay in this country could be indefinite.&#8221; Sinatra was told his plane would not get a drop of fuel until he apologised.&#8221;</a> Now we doubt that our beloved former PM Hawke would have said anything that cocky&#8230; but if we had to choose one PM who could do it, it would be him, wouldn&#8217;t it?</span></p>
<p><span style="line-height:12px;"><br />
</span></p>
<p style="text-align:center;"><a href="http://www.abc.net.au/reslib/200709/r175057_664508.jpg"><img class="aligncenter size-medium wp-image-106" title="hawke" src="http://cellophaneblog.files.wordpress.com/2009/06/hawke1.jpg?w=201&#038;h=300" alt="hawke" width="201" height="300" /></a></p>
<p>Australia had a highly unionised work force so when the call to arms came&#8230;*chants* &#8220;the workers united, shall never be the defeated&#8221;&#8230; not even by Ole Blue Eyes.&#8221;</p>
<p> </p>
<p><span style="line-height:12px;"><a href="http://www.abc.net.au/pm/stories/s350897.htm" target="_blank">Then Hawke flew up to Sydney for a meeting with Sinatra where they worked out a compromise statement &#8211; I think it was the only time that Sinatra backed down in his life. He said he didn&#8217;t quite mean to call Australian women journalists hookers, that there was a bit of a misunderstanding.</a></span></p>
<p><span style="line-height:12px;"><br />
</span></p>
<p><span style="line-height:12px;">How things have changed? Back in 1974, our former Prime Minister Bob Hawke, then head of the ACTU had to come to the defence of the honour of the country&#8217;s female journalists. How ironic that the hero of the story had a wild reputation himself&#8230; (hehehe we all ♥ PM Bob Hawke).</span></p>
<p><span style="line-height:12px;"><br />
</span></p>
<p><span style="line-height:12px;">Three decades later and Grimshaw didn&#8217;t need no man to fight her battle. She successfully managed to take down a male &#8216;whinging Pom&#8217; on her own?  Not only that, she also pitted Channel 9&#8242;s A Current Affair against Channel 9&#8242;s Hell&#8217;s Kitchen&#8230; and won (Channel 9 V Channel 9 &#8230; fishy or not?). Either way, as a &#8216;journalist&#8217; (being ACA we&#8217;re a little hard pressed to use that word seriously) it&#8217;s also an interesting observation that <a href="http://www.theage.com.au/articles/2009/06/08/1244313080636.html?page=fullpage#contentSwap1" target="_blank">Ms Grimshaw became the headline story for her own program</a>. Post Modernists are having a field day with this (yes BB, we&#8217;re referring to you).</span></p>
<p><span style="line-height:12px;"><br />
</span></p>
<p><span style="line-height:12px;">I&#8217;m sure some overseas readers may be giggling at the goings-on of the Australian media. Well&#8230; so are we. Should we be grateful that it&#8217;s a slow news week? It has been quite funny to see this story pop up on my <a href="http://perezhilton.com/" target="_blank">Perez Hilton</a> feed and international media outlets. I wonder if they&#8217;ll make an awful movie about it <img src='http://s.wordpress.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </span></p>
<p><span style="line-height:12px;"><br />
</span></p>
<p><span style="line-height:12px;">Enjoy the weekend folks.</span></p>
<p>the c word</p>
<p> </p>
<p>Let&#8217;s remember Ole Blue Eyes fondly now&#8230;</p>
<p style="text-align:center;"><span style="text-align:center; display: block;"><a href="http://cellophane.thecword.com.au/2009/06/12/oh-the-commotion-ramsay-vs-grimshaw/"><img src="http://img.youtube.com/vi/2AaElp-mimg/2.jpg" alt="" /></a></span></p>
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		<title>Sorry seems to be the hardest word&#8230;</title>
		<link>http://cellophane.thecword.com.au/2009/06/05/sorry-seems-to-be-the-hardest-word/</link>
		<comments>http://cellophane.thecword.com.au/2009/06/05/sorry-seems-to-be-the-hardest-word/#comments</comments>
		<pubDate>Fri, 05 Jun 2009 11:00:13 +0000</pubDate>
		<dc:creator>thecwordblog</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[China]]></category>
		<category><![CDATA[Crisis communication]]></category>
		<category><![CDATA[Sorry]]></category>
		<category><![CDATA[The Chaser]]></category>

		<guid isPermaLink="false">http://thecwordblog.wordpress.com/?p=70</guid>
		<description><![CDATA[The controversy surrounding The Chaser this week has been the focus of much discussion on the radio airwaves, TV screens, online and even at the c word. We watched as the twitterverse discussed the merits and demerits of the skit in question and also watched the various apologies and responses. Although we&#8217;ve seen the skit, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cellophane.thecword.com.au&blog=8114109&post=70&subd=cellophaneblog&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.flickr.com/photos/sempre_ordinario/3414809604/"><img class="aligncenter size-medium wp-image-72" title="Sorry" src="http://thecwordblog.files.wordpress.com/2009/06/sorry.jpg?w=300&#038;h=99" alt="Sorry" width="300" height="99" /></a></p>
<p>The controversy surrounding <a href="http://www.abc.net.au/tv/chaser/" target="_blank">The Chaser</a> this week has been the focus of much discussion on the radio airwaves, TV screens, online and even at the c word.</p>
<p>We watched as the twitterverse discussed the merits and demerits of the skit in question and also watched the various apologies and responses. Although we&#8217;ve seen the skit, we don&#8217;t have much to say that hasn&#8217;t already been said already (fence sitter hehehe).</p>
<p>However it leads us to think about another c word: crisis. And how best to handle yourself and your brand in a crisis. We think The Chaser&#8217;s response is a perfect example of what NOT to do in a crisis particularly when apologising. If we comb through their apology (and quite frankly it takes a little combing to get there) we are first presented with a justification. Have a look for yourself&#8230; btw this apology was issued shortly before noon by the show&#8217;s producer Julian Morrow and Director of ABC TV Kim Dalton:</p>
<p>&#8220;The Chaser&#8217;s War on Everything is a satirical program aimed at provoking debate and providing social commentary on topical issues, current affairs and public life in general. The sketch in last night&#8217;s show called &#8216;Making A Realistic Wish Foundation&#8221; was a satirical sketch and black comedy.</p>
<p>&#8220;The ABC and The Chaser did not intend to hurt those who have been affected by the terminal illness of a child. We acknowledge the distress this segment has caused and we apologise to anyone we have upset. As a result, ABC TV will edit the segment out of tonight&#8217;s repeat screening on ABC2 and online.&#8221;</p>
<p><a href="http://blogs.theage.com.au/schembri/archives/2009/06/has_the_chaser.html"><img class="aligncenter size-medium wp-image-73" title="chaser1" src="http://thecwordblog.files.wordpress.com/2009/06/chaser1.jpg?w=300&#038;h=186" alt="chaser1" width="300" height="186" /></a></p>
<p>In order for an apology to be truly apologetic and not simply a token gesture it really must start with “we are sorry” or words to that affect. If you look closely at the Chaser&#8217;s apology they start off by talking about their show and building a case for the merits of what they have done and then only in the second paragraph do they launch into an apology. ABC and the Chaser took the &#8220;I&#8217;m sorry but&#8230;&#8221; approach which never really sounds like a sincere apology, does it?</p>
<p>Another problem was they they took far too long to issue this statement. With breakfast radio &amp; morning radio in a frenzy, the team &amp; ABC seemed to ignore attempts for interviews and responses. What they should have done, is issue an apology first thing in the morning to be pro-active, be part of the debate and and to prevent the snowball from escalating. Silence only fuels speculation and further frenzy.</p>
<p>Any public relations student or practitioner can tell you about the 2 polar examples used to demonstrate crisis management. See Wikipedia summaries below:</p>
<p>Tylennol: Example of successful crisis management</p>
<p><a href="http://en.wikipedia.org/wiki/Crisis_management" target="_blank">In the fall of 1982, a murderer added 65 milligrams of cyanide to some Tylenol capsules on store shelves, killing seven people, including three in one family. Johnson &amp; Johnson recalled and destroyed 31 million capsules at a cost of $100 million. The affable CEO, James Burke, appeared in television ads and at news conferences informing consumers of the company&#8217;s actions. Tamper-resistant packaging was rapidly introduced, and Tylenol sales swiftly bounced back to near pre-crisis levels. Johnson &amp; Johnson was again struck by a similar crisis in 1986 when a New York woman died on Feb. 8 after taking cyanide-laced Tylenol capsules. Johnson &amp; Johnson was ready. Responding swiftly and smoothly to the new crisis, it immediately and indefinitely canceled all television commercials for Tylenol, established a toll-free telephone hot-line to answer consumer questions and offered refunds or exchanges to customers who had purchased Tylenol capsules. At week&#8217;s end, when another bottle of tainted Tylenol was discovered in a store, it took only a matter of minutes for the manufacturer to issue a nationwide warning that people should not use the medication in its capsule form.</a></p>
<p>Exxon: Example of not-so-good crisis management</p>
<p><a href="http://en.wikipedia.org/wiki/Crisis_management" target="_blank">On March 24, 1989, a tanker belonging to the Exxon Corporation ran aground in the Prince William Sound in Alaska. The Exxon Valdez spilled millions of gallons of crude oil into the waters off Valdez, killing thousands of fish, fowl, and sea otters. Hundreds of miles of coastline were polluted and salmon spawning runs disrupted; numerous fishermen, especially Native Americans, lost their livelihoods. Exxon, by contrast, did not react quickly in terms of dealing with the media and the public; the CEO, Lawrence Rawl, did not become an active part of the public relations effort and actually shunned public involvement; the company had neither a communication plan nor a communication team in place to handle the event—in fact, the company did not appoint a public relations manager to its management team until 1993, 4 years after the incident; Exxon established its media center in Valdez, a location too small and too remote to handle the onslaught of media attention; and the company acted defensively in its response to its publics, even laying blame, at times, on other groups such as the Coast Guard. These responses also happened within days of the incident</a></p>
<p>Please note we&#8217;re not suggesting that the Exxon oil spill is by any means in the same league as the Chaser incident, but it merely demonstrates a lack of strategy being in place for dealing with issues that arise.</p>
<p>So what can you do to better handle bad publicity and crisis?</p>
<p><span style="color:#00ff00;">✔</span> Be prepared</p>
<p><span style="color:#00ff00;">✔</span> Respond quickly</p>
<p><span style="color:#00ff00;">✔</span> Break a bad story first so you can maintain some control over it</p>
<p><span style="color:#00ff00;">✔</span> Keep media &amp; key stakeholders informed</p>
<p><span style="color:#00ff00;">✔</span> If you&#8217;re in the wrong, own up to it &amp; apologise</p>
<p><span style="color:#00ff00;">✔</span> Make amends &amp; explain how you are planning to improve</p>
<p><span style="color:#00ff00;">✔</span> Speak with one voice, make sure other employees are not sending mixed messages</p>
<p><span style="color:#00ff00;">✔</span> After the story settles, try to follow up after a period of time, with a positive PR story</p>
<p>Just briefly before we speed off to enjoy the long weekend here in Melbourne &#8230; another C word in the news has been China and its dealing with the 20th anniversary of the Tiananmen Square Massacre.</p>
<p><a href="http://farm4.static.flickr.com/3080/3166138038_f3a963a0bf.jpg"><img title="Tank Man in Tiananmen Square" src="http://farm4.static.flickr.com/3080/3166138038_f3a963a0bf.jpg" alt="" width="500" height="321" /></a></p>
<p>Twenty years on it still saddens me to no end. Our thoughts are with Tiananmen mothers who struggle to have their children&#8217;s death recognised &amp; also those still living in exile or in prison for the efforts to topple corruption. Its a sad day indeed when many Chinese don&#8217;t even know about this terrible moment in their country&#8217;s history.</p>
<p>I won&#8217;t leave you on a somber note though. Instead a lesson on how to say your sorry&#8230; take it away Elton.</p>
<p><span style="text-align:center; display: block;"><a href="http://cellophane.thecword.com.au/2009/06/05/sorry-seems-to-be-the-hardest-word/"><img src="http://img.youtube.com/vi/gjJj5lEWbkA/2.jpg" alt="" /></a></span></p>
<p>Happy long weekend,<br />
the c word</p>
<p>Updated 10.30pm 05/06/09</p>
<p>Apparently &#8220;sorry&#8221; isn&#8217;t so hard to say when <a href="http://www.abc.net.au/news/stories/2009/06/05/2591072.htm" target="_blank">your TV show gets pulled off the air for 2 weeks</a>. The Chaser were quick to respond this time around with <a href="http://www.chaser.com.au/" target="_blank">another apology</a>&#8230;</p>
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		<title>Don&#039;t you ♥ me anymore, Australian TV?</title>
		<link>http://cellophane.thecword.com.au/2009/05/29/dont-you-%e2%99%a5-me-anymore-australian-tv/</link>
		<comments>http://cellophane.thecword.com.au/2009/05/29/dont-you-%e2%99%a5-me-anymore-australian-tv/#comments</comments>
		<pubDate>Fri, 29 May 2009 07:21:32 +0000</pubDate>
		<dc:creator>thecwordblog</dc:creator>
				<category><![CDATA[Communications]]></category>
		<category><![CDATA[Media]]></category>
		<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[Citizen journalism]]></category>
		<category><![CDATA[Journalism]]></category>
		<category><![CDATA[Television]]></category>
		<category><![CDATA[The Monthly]]></category>

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		<description><![CDATA[It’s been an interesting week for youth in the media. We&#8217;ve had 2 very different cases that have prompted heated discussion for very different reasons. First, the chk-chk-bang chick whose name we shall not mention – her catch phrase is surely her most endearing characteristic. If the rumours are anything to go by Channel 9 [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=cellophane.thecword.com.au&blog=8114109&post=64&subd=cellophaneblog&ref=&feed=1" />]]></description>
			<content:encoded><![CDATA[<p style="text-align:center;">
<div id="attachment_67" class="wp-caption aligncenter" style="width: 310px"><a href="http://www.flickr.com/photos/autowitch/4272852/"><img class="size-medium wp-image-67" title="Forgotten television by autowitch" src="http://thecwordblog.files.wordpress.com/2009/05/4272852_fa4b4a45f4.jpg?w=300&#038;h=225" alt="Television left out on the prairie" width="300" height="225" /></a><p class="wp-caption-text">Forgotten television by autowitch</p></div>
<p>It’s been an interesting week for youth in the media. We&#8217;ve had 2 very different cases that have prompted heated discussion for very different reasons.</p>
<p>First, the chk-chk-bang chick whose name we shall not mention – her catch phrase is surely her most endearing characteristic. If the rumours are anything to go by Channel 9 head honcho&#8217;s obviously saw more in her after her ACA interview – they’ve supposedly offered her a job. What bad deed did we do to deserve you Australian television?</p>
<p>Yet again our more interesting and intelligent public figures don&#8217;t get a look in&#8230; <a href="http://www.theage.com.au/news/entertainment/tv--radio/generation-f-for-forgotten/2009/05/12/1241893983779.html?page=fullpage#contentSwap2" target="_blank">Kate Langbroek’s had some interesting comments about the role of intelligent women on Australian TV</a>. There seems to be very little tolerance for it. If Chk-chk-bang gets a job, I’ll rest my case.</p>
<p>On the other hand Chk-chk-bang did raise some serious issues about the state of journalism.</p>
<p>With speed of delivery becoming a more important part of reporting, there is bound to be some loss of journalistic integrity. In some situations journalists are relying on tools such as wikipedia &amp; twitter as their one &amp; only source. This lack of fact checking from reliable sources isn’t good news as one social experiment showed.</p>
<p>A final year sociology student <a href="http://www.irishtimes.com/newspaper/ireland/2009/0506/1224245992919.html" target="_blank">Shane Fitzgerald placed a fabricated quote on Wikipedia when the French composer Maurice Jarre passed away</a>. The quote appeared in obituaries and articles in British, Indian and Australian newspapers. The hoax remained uncovered for weeks until Fitzgerald emailed the newspapers to advise of the hoax. Many newspapers retracted the quote however it remained in tact on many other websites and newspapers.</p>
<p><a href="http://blogs.nashvillescene.com/pitw/Journalist.jpg"><img class="aligncenter" title="Jounalist" src="http://blogs.nashvillescene.com/pitw/Journalist.jpg" alt="" width="175" height="213" /></a></p>
<p>Citizen journalism is more ubiquitous than ever with tools such as the Internet, mobile phones, digital cameras and blogs giving everyone a voice. As a result, we have witnessed the Mumbai bombings unfold via Twitter, heard first hand accounts of a plane landing on the Hudson River almost immediately and even watched amateur footage of the recent Victorian bush fires.</p>
<p>Reporting carries a degree of responsibility and as citizen journalists we need to produce factual content that can be verified by other sources. Obviously we would hope that honesty and courtesy are present in eye witness accounts – but as we’ve discovered this week this isn’t always the case.</p>
<p>While many of us had a laugh is it right that a liar may walk away with a career. And would we be so welcoming if she did this at the stabbing of good Samaritan Luke Mitchell? Should we tolerate it? Should the police tolerate this? Obviously the police wasted time tracking down Chk-chk-bang to discovered she fabricated the entire affair. I guess we shall watch with bated breath as the story continues to unfold – or not.</p>
<p><a href="http://www.magnation.com/online-v2/product-large/6fc851481d79668c22afd273ca9a8213/The-Monthly.jpg"><a href="http://www.themonthly.com.au"><img class="aligncenter" title="The Monthly cover" src="http://www.themonthly.com.au/files/images/Feb2008.jpg" alt="" width="177" height="236" /></a></a></p>
<p>I&#8217;m sure someone who takes the responsibility of journalism very highly is the new editor of The Monthly.  We learnt this week that <a href="http://www.themonthly.com.au/" target="_blank">The Monthly</a> will be edited by 23 year old super genius Ben Naparstek. He doesn&#8217;t like being called a &#8216;wonder-kid&#8217; or &#8216;boy genius&#8217;. And a quick fact check of his age reveals yes he certainly is an adult. But that doesn&#8217;t make the news any less jaw-dropping! I look forward to seeing the direction of The Monthly particularly the role of the editorial board. The most recent editor, Sally Warhaft resigned after continual disputes with the editorial board. The final straw being about who should write the introduction for last month&#8217;s cover. This is definitely a &#8216;watch this space&#8217; topic.</p>
<p><a href="http://www.theaustralian.news.com.au/common/imagedata/0,,6601260,00.jpg"><img class="aligncenter" title="The Monthly fued" src="http://www.theaustralian.news.com.au/common/imagedata/0,,6601260,00.jpg" alt="" width="316" height="237" /></a></p>
<p>So the under-25s certainly hit the news this week. I wonder who we’ll be talking about next week.</p>
<p>Until then have a great weekend!</p>
<p>the c word</p>
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