Category Archives: Communications

Can someone bring the mop, please?

Can someone bring the mop, please?

Did you know what a spill was before last week? I have to spill the beans (pardon the pun) and admit until I saw it pop up on Twitter I didn’t. But that is the power of Twitter and like they say: “you learn something new every day”.

Australian politics has been littered with spills over the years. In fact this isn’t Malcolm Turnbull’s first nor second, it’s his third after winning his leadership in a spill vote against Brendan Nelson.

In June 1977, a parliamentary Labor Party leadership spill saw Gough Whitlam defeat Bill Hayden (32-30). Other famous spills include Beazley v Rudd and how can one forget Latham taking over the Labor leadership in 2003 from Simon Crean. Or his downfall in 2005 against Kim Beazley.

How times have changed from the mixture of radio, print and a little television coverage of earlier Australian political spills to the continuous coverage of the regular Labor party and Liberal party spills earlier this decade on television and websites. Twitter now brings us real-time coverage and commentary of Turnbull v Andrews v Hockey v Abbott in the latest #spill.

With no 24-hour free-to-air news channel in Australia (come on ABC, 7, 9, 10 & SBS), most of my information about the Liberal Party leadership spills came via Twitter. Of course we did manage to tween some information from Lateline and other current affairs shows.

However political journalist such as @sandraom, @smurray38, @annabelcrabb, @latikambourke, @Colvinius, and @David_Speers gave up to the minute accounts for their followers. It felt like you were walking the halls of Parliament House yourself. Watching the #spill feed on Twitter was far more entertaining and lively than any of the debates seen on television. I guess this fly-on-the-wall coverage is what makes Twitter such a useful news broadcasting tool.

Back to the #spill and for those of you out of the loop, Turnbull’s leadership was challenged for the first time last week after backing the Emission Trading Scheme (ETS) with a motion to spill held at 1pm Wednesday. Opposition MPs opposed to the bill said there were many among their ranks to support them. However Malcolm Turnbull retained his leadership after the secret ballot with a result of 48-35.

Climate sceptic Kevin Andrew (of Mohamed Haneef fame) led the challenge with Wilson Tuckey putting forward the motion to spill. Most opposing this scheme believe the economic costs to individuals and businesses are far too costly to take on.

Tony Abbott was quoted as saying the leadership fight was not an issue of leadership but of policy, and said that had now been resolved.

“We forced the Government to effectively admit that its ETS was going to badly damage Australia’s industries, badly damage jobs,” he said.

“We think that the amendments that we forced out for the Government will save 25,000 jobs that otherwise would have been lost.”

As the weekend rolled around, rumours were flying left, right and centre that Hockey and Abbott would challenge. There were resignations, offers of support, wheeling and dealing.

Tuesday morning, another motion to spill was passed and Malcolm Turnbull lost the leadership to climate sceptic Tony Abbott following yet another secret ballot vote with a result of 42-41. Hockey was ousted from the race early on. We watched the Twitter stream and the live stream from ABC (Thank you ABC).

Twitter is used as an information source by journalists and is an effective place for communal note-taking which adds plenty of background colour to what’s happening on a particular story. Although journalists tend to be serious and professional in their tweets, when House of Representative chambers allowed the use of mobile devices in the chamber this year, a new Twitter superstar was born – the political journalist. Suddenly, Question Time or #qt became a trending topic on Twitter.

Journalists such as Sydney Morning Herald’s Annabel Crabb, Crikey’s Bernard Keane and 2UE’s Latika Bourke began to “..provide up-to-the-minute fashion comment, online heckling and an undercurrent of political analysis…these Australian journalists present a unique larrikin voice in the twitterverse – unedited and informal for the twitter public

In a recent survey of editors and senior editorial staff by The Alliance, they encountered a mixed response, especially due to economic constraints putting added pressure on staff and quality. However not all respondents were quite so grim with some outlining the added engagement of audiences through online channels.

“Our audience is bigger than at any time in my career and there are more ways to deliver the news than ever before,” wrote one, while another wrote: “I think that journalists are in a great position to gather, harness, interpret, deliver great quality journalism, and now there are a plethora of opportunities in the way that content can be delivered.”

This is certainly the case with the recent coverage of #spill 1.0 & #spill 2.0 with some even prophesising #split as a demise of the Liberal Party. Yesterday during this battle of leadership, policy and whether or not the Liberal Party want to be a throwback to the 1950s or a party with foresight, there were 10,000 #spill tweets in three hours (statistic courtesy of @wolfcat). This doesn’t include all the tweets without the #spill hashtag. Those interested in politics were stuck to their screens and an organic political discussion about the Liberal party, its leadership and climate change policy has taken place over the last week. Coupled with traditional media, there has been a serious amount of coverage for Australians.

The most disappointing part about this whole fiasco is that it has pushed aside important dialogue about the ETS. If economic costs are such a big concern for Liberal Party members – how are they not disturbed at what the economic impact will be when the natural resources we rely on disappear?

If you’re interested in positive solutions and actions to curb climate change, please support our client Run for a Safe Climate. They are raising funds to develop and implement a Safe Climate Transition Plan.

Hope you had a happy hump day! :)

the c word

Forty years of communicating ABCs from Sesame Street

Forty years of communicating ABCs from Sesame Street

This week the classic children television program Sesame Street kicks off its 40th season – happy birthday to the birthplace of Oscar the Grouch, Grover, Count Von Count, Big Bird and all their friends.

With forty years under their belt, we thought we’d look at what we’ve learned from the colourful characters who’ve been entertaining and educating children (and their parents) since 10 November 1969.

Earlier this year, Nancy Gibbs ‘Tickle Me Obama: Lessons from Sesame Street’ article in Time Magazine made some interesting points about Obama being the first President to grow up with Sesame Street and how the show has influenced the way we talk about issues.

As Gibbs says “Sesame Street’s genius lies in finding gentle ways to talk about hard things — death, divorce, danger — in terms that children understand and accept.” She asks the question though whether we’re ready to move beyond this and hear the truth!

As a communicator you often need to translate complex ideas into simple concepts or sound bites. This is something the people on Sesame Street have mastered, through their strong characters they are able to discuss complex issues broken down into simple terms.

I think you can also learn a bit from their ability to tailor communication for varying audiences – they have content for their primary views (children) and content for the secondary audience (the parents) plus resources and information for professionals as well. Check out their blog for parents which is clever and engaging!

Another thing we can learn from Sesame Street is the way it captures the reality of the situation and deals with real issues in real places. Yes the characters are muppets but they don’t sugar coat the truth and they surround themselves with places that are relevant for their audience.

The other thing that’s great about Sesame Street is they keep it simple. Each day they deal with one letter and one number and the show doesn’t try to deal with too many issues at the one time. Think about this the next time you’re wanting to raise awareness of a particular issue or want to educate your stakeholders about a change – don’t overload them with information.

Also check out the c word’s 7 tips for creativity and passion inspired by Sesame Street character featured on PRIA website this week. We’re certain you’ll find some pointers there that will inspire your work life. :)

Finally, I can’t help but continue to love Google’s themed homepages – this week they celebrate Sesame Street’s 40th with a Cookie Monster for Australians.

So tell us who’s your favourite Sesame Street character – add a comment below, tweet us @thecwordagency or send us an email to info@thecword.com.au. Our favourite one is the Cookie Monster especially when he sings about his favourite c word… Cookie!!

Have a colourful week,

the c word

The magic of experiential marketing

The magic of experiential marketing

3623385134_f50bac2db6Last week we got to see firsthand the benefits of experiential marketing when we took a detour through the VOODOO Magic Launch Pad in Federation Square on our way to tweetupmellers in Windsor.

the c word’s Maryann went into the style retreat a walking, talking, tweeting PR pro and came out the other side our very own Georgie Parker in her own version of Zoot Review. While you can’t help but laugh at the Loot Review segments sending up poor Ms Parker (see clip below if you haven’t seen it already) there’s no denying the marketing power of having someone spruiking the benefits of your product.

Georgie Parker aside (she’s top of mind because *shock horror* I may have watched part of the final episode of All Saints) we thought there were plenty of things to learn from the experience about the power of getting a consumer to test a product and how they soon can act as a brand ambassador – payment in kind!

Experiential marketing is about creating a memorable experience and getting the person to walk away thinking (or hopefully saying) “wow”. And it’s something you can do every day – no matter how big or small your organisation is and whether you have a product or a service – just think how do I create an experience that makes my customer/client go “wow!”.

According to the every helpful people (you) at Wikipedia, Experiential Marketing is “the art of creating an experience where the hoped-for result is an emotional connection to a person, brand, product or idea. It is a form or marketing or advertising based on the principle of marketing a product or brand through an experience rather than the placement of advertisements”.

Another example that’s making news at the moment is the L’oreal Powder Room at Flemington, frequented by many Melbournians during the Spring Racing season. It’s been in the news of late because the company has opted to stick with this marketing activity while many other companies are flying the coup.

According to Marie Claire the fashionable fillies are “invited to find their perfect shade from the Infallible Lip Gold collection and have their nails painted in the latest glossy spring shades.”

There’s also something for the men with mini face massages and goody bags for everyone who attends. The goody bags are the perfect conversation starter over that fifth glass of bubbly.

So what can you learn from experiential marketing campaigns like VOODOO and the L’Oreal Paris Powder Room.

  1. Experiential marketing is only as good as the experience you create – no one will rush off and talk about something they could do any day of the week – make it memorable
  2. Have something for everyone to do – don’t forget about the people accompanying your core customers – VOODOO works well because they give the men a cocktail while they wait
  3. Keep it exclusive and pick your targets – think about who will be your best ambassadors and when will be the best time to tap them on the shoulder with a unique experience
  4. Build an ever growing tool box with a range of experiences ready to suit a range of people – this goes for every day too – one idea or experience is never enough (have two or three ready to go!)

According to VOODOO’s website “to help you experience the magic, VOODOO invites you to Launch Pad, a luxury dressing room style retreat complete with styling bars, a mobile hair salon and make-up artists.”

After walking away with her goodies and a fresh face of make up, Maryann became the brand’s best ambassador – reeling off the personal benefits, listing prices, describing the “magical” experience and then sealing the deal by giving her attentive audience the times and dates and telling them they’ll also walk away with a goodie bag.

The crew won’t be packing up their make up kits, hair straightening-wands, stockings and cocktails for a while and are there Thursdays and Fridays from 4.30pm to 8.30pm. Take a gander at the times and dates and get yourself along to get a pair of stockings, cocktail and goody bag – not a bad way to start the weekend!

Have a great week,

the c word

Scout’s motto: Be Prepared

Scout’s motto: Be Prepared

Yesterday was an important day of planning with one of our clients. Brainstorms, clear goals, wish lists and compelling key messages are all necessary if you want to set your business on a clear path to success.

Strategy seems to be on lots of people’s minds this week. On justanotherPRblog, Karalee Evans talks about strategy being the most important part of a communications campaign *double thumbs up*. While many jump straight into creating ads or sending out media releases, Evans takes a different and very sensible approach – plan, plan, plan.

An advertisement or a media release is not a strategy or a campaign. It’s a tactic. And a tactic that needs to relate back to a goal, an audience and message.”

It is sometimes difficult to get businesses to spend time and money on planning and strategy when they’re eager to see the uber-cool advertisement or crazy viral campaign that will make them squillions. But let’s be realistic, a good strategy, as Evans says, “should enable you to prove your success… [and] seeks to preempt your tactical failures”.

A good strategy will also help you see where you went right and where you went wrong. What better way to help your business progress than not make the same mistake the second time around.

During the planning day, we started by evaluating goals set the previous year, and were happy to discover many had been achieved; in some instances exceeding initial expectations. The day was broken into three different sessions focussed on the various arms of our client’s business. After nit picking, brainstorming and pulling this year’s plan and activities apart, we came out the other end with a clear plan of attack for each arm of their business.

So how do you put this into practice for your business? Here are some simple steps we take our clients through.

1. Look back at your goals to see what has been achieved

2. If no goals were set, list important achievements and progress

3. Identify your wish list and vision including potential clients and how you want to be seen

4. Establish specific and measurable goals for the year ahead

6. Look at what tactics worked and which didn’t and ask yourself why?

7. Brainstorm new ideas and tactics for the year ahead

8. Put it all into a simple step by step action plan.

Once all the ideas, tactics and vision have been identified, you are on the road to having a comprehensive communications plan for the year. Not only will this serve as a perfect guide but it’s also an effective means of evaluating your progress.

If you want to know more about how the c word can help you put this process into play, email planning@thecword.com.au or give us a call on +613 9676 9040.

As our Girl Scout leader and esteemed colleague @martazyz will attest, its always best to… “Be Prepared.”

So there are very few songs about strategising (if there are, I don’t know about them). So what shall we dance to instead? How about Godspell’s “Prepare Ye The Way Of The Lord.” Dance in a fountain, frolick in the sunshine and prepare ye client in the way of the future (hehehe sorry) :P

Enjoy your weekend,
the c word

A private conversation about social media

A private conversation about social media
Cone of silence from Get Smart

Cone of silence from 'Get Smart'

We have been up to our eyeballs with social media at the c word office; tweet this, upload pic here, accept friend request, retweet there. Our fingertips are suffering from exhaustion. :P

Last week we hit the road with leading privacy and social media expert Mozelle Thompson in Australia for the International Association of Privacy Professionals conference. As we ferried him from interview to meeting to interview, we got the chance to chat about social media.

Along the way we asked for his top four social media issues and although he laughed at our penchant for even numbers, he was happy to oblige.

According to Mozelle the top four issues for social media are:

  1. how advertising will work?
  2. the lack of discussion around the limits of transparency
  3. legal responsibility for user-generated content, and
  4. the desire to ‘switch off’.

To start with Mozelle said: “People are looking at behavioural advertising … but I don’t think people understand what that means”.

“If you ask them: ‘Do you want ads targeted to you based on your profile?’ they might say ‘no’. But then you say: ‘Is the problem that you don’t want ads … because if you want it for free you’re going to have to have ads and if you’re going to get ads then would you want ads targeted to you?’ they would say ‘yes’.”

Mozelle believes (and we concur) the dialogue hasn’t progressed enough in the public eye. Let’s not keep this conversation private.

We wondered how this applies to online newspapers without established social networks and Mozelle believes we’ll see more partnerships with websites who want to target ads to you based on your demographic – so it will seem more seamless.

“The question is are you willing to give permission for targeted ads as opposed to general ads?”

On the issue of transparency, Mozelle said while we want governments to let us know about what they’re doing and what our neighbours are doing, it gives the public a lot of information about you.

He said: “It’s a global issue but especially in western societies where we’ve made this big push towards government transparency but haven’t defined what that means yet”.

The third issue Mozelle brought up was around who is ultimately legally responsible for user generated content.

“There’s this continuing war, just because it’s on YouTube, is YouTube responsible for someone putting on content that you find offensive or objectionable? You don’t hold newspapers responsible if somebody puts a crappy ad in.”

The fourth issue which made us hide our Blackberries and iPhones was that at some point, not right away, there may be a reaction to this real time availability of information.

“You may have a backlash from some people who decide they don’t want to be reachable. Are we going to start creating digital technologies that allow you to disconnect?”

And in between all of that we’ve kicked off a social media campaign for Run for a Safe Climate. We started with a training session for the runners and volunteers involved with Run for a Safe Climate – the question now is “how will they tweet while running?”

Have a great week,

the c word

Fluoro invasion sequence commenced… 5,4,3,2,1

Fluoro invasion sequence commenced… 5,4,3,2,1

aliensLast night a new design bible was launched in Melbourne. And what a party it was! Font geeks and design freaks came out in full force to support the new generation of Fluoro.

Fluoro is a biannual design magazine that explores Melbourne’s world of design and creativity, and challenges the boundaries of print while maintaining an environmentally sustainable approach. To sum it up… it’s just so hot! Best you get onto it.

We straightened our hair and slapped on some smokey eye make up (well not all of us, obviously) to air kiss with the best of them. The large crowd in attendance were clients, friends, sponsors, artists, DJs, photographers and supporters of design and the arts. The sea of cool Melbourne black was filled with new and old friends and colleagues, with Creative Director Miguel Valenzuela donning his DJ cap to pump out some beats for the cool crowd.

A launch party is nothing without a great crowd. You can have the best champers, yummiest canapés or coolest venue but none of that matters if you don’t have the right mix of people. the c word worked closely with the Fluoro team to ensure that the right crowd was invited and willing to party. We scoured galleries, boutiques and laneways in search of people with a passion for design, fonts and paper.

Fluoro Editor Nancy Bugeja enjoying her champers

Fluoro Editor Nancy Bugeja enjoying her champers

Skye giving her date @ScottKilmartin the cold shoulder :P

Skye giving her date @ScottKilmartin the cold shoulder :P

Fluoro’s editor Nancy Bugeja was thrilled with the night’s turn out especially all the positive feedback she and her team received, having poured countless hours of creativity and passion into the publication.

“It’s AMAZING to celebrate Fluoro with all these people who are passionate about Melbourne, art and design as much as we are. It’s turned out so well and everyone seems to be loving the textures, colours, and the look of Fluoro,” Nancy Bugeja said.

The design packed issue includes an interview with Melbourne DJ and Kiss FM regular DJ Cherokee, a look into the mind of a rising star of the Melbourne fashion scene Nadia Pearse, 60 seconds with Rock Wiz host Julia Zemiro, and a visitor’s experience of Federation Square’s Volume exhibition.

Fluoro6_ 5Fluoro6_ 3

Fluoro6_ 6Fluoro6_ 9

Fluoro taps into Melbourne’s creative energy and provides design lovers with pages to play and get inspired. The larger format, cotton binding and three different types of paper stock: Nordset, Novatech and Look! prove print is still innovative, surprising and in demand. The crowd last night certain agreed. Read the rest of this entry

Glee Marketing Class 101

Glee Marketing Class 101

There’s no denying the c word is a fan of Fox’s hit new show Glee. Like millions of other fans, we got caught up in the online hysteria generated by this new show and have been anxiously waiting for each new episode. You have to be seriously impressed with the marketing onslaught by the people behind Glee.

We discovered the show online…not sure where as it was a while ago but probably popped up in our Google Reader. The show developed a cult following even before going to air through its use of MySpace, YouTube, Twitter and Facebook. The first episode was the number one downloaded television show on iTunes with Fox offering the show for free.

We regularly check the YouTube for snippets of performances and behind-the-scenes footage and chats with Glee cast. From a social media perspective they’ve gone all out.

Not only that, across all platforms that have targeted the campaigns. They’ve developed links with American Idol and Australian Idol to piggyback off their audiences. Both Channel Ten and Fox have been inundated with Glee ads during Idol and other high rating television shows with a strong 16-35 audience base (my favourite is the Gleek one… yes I’m a Gleek too).

Old and new marketing angles have been utilised. Social media… check. Promotions… check. Advertising… check. Publicity… check. The cast are even doing shopping mall visits… How old school? We are half tempted to head down to Highpoint Shopping Centre this Saturday to meet the cast. Wonder if Kurt will be there?? *squuueeeeaaaals*

No stone has been left unturned. With 24,000+ Twitter followers, 250,000+ Facebook fans, let’s hope this buzz translates to TV ratings. In Australia, the pilot attracted 1.2million viewers following the insanely popular Masterchef. However, last night the director’s cut of the pilot kicked off the season’s regular airing, but only rated 871,000. Let’s see how it goes next week when episode two airs?

We’ve got our finger crossed this show does well. Snarky high school shows with spirit fingers, late 80s/early 90s music are just what the doctor ordered in the c word office.

Anyway, off to do a phoner (that’s an interview with a major network), probably on my iPhone.

Have a fab weekend.

the c word

Who are you?

Who are you?

We all have one ;) And no I’m not talking about a brain, a heart, a nose or even rude bits – I’m referring to a personal brand. The big difference is some of us are masters in the art of turning our personal brand into a household name and others are not.

Week after week we continue to see examples of the power of personal brands and how they can weather a storm, even gale force winds like the ones that have been pummeling Victoria the past few weeks. Recently we’ve seen the Kyle and Jackie O franchise weather the storm of the great lie detector, we’ve seen Michael Jackson’s brand continue to build after his death and we’ve seen Kylie become Australia’s number one brand.

So what got me thinking about the power of personal brands?? No, it wasn’t just because everyone is writing or speaking about it. For me it was thanks to the Colonel (& @girlbug’s blog last week about Mad Men). She made a reference to Colonel Sanders and in my post blog reading/googling I began thinking about how powerful some personal brands are… in fact some are household names. In the case of the man with the original recipe, some people would choke on their ‘finger lickn’ good’ chicken at the mere thought of him being a real person – but yes he was.

The Colonel

The Colonel

So how did a high school drop-out like Colonel Sanders become a household name? Well first, it was his seven herbs and spices. But seriously it’s a mix of his personality, business savvy and self-promotion. Sanders chose to call himself “Colonel” and dress like a “Southern gentleman” as self promotion once he was given an honorary title of “Kentucky Colonel” in 1935. KFC and in particular The Colonel has morphed into a global brand with a passion for product that has translated into a multi-billion dollar business.

If passion was something you could measure with measuring cup, there wouldn’t be enough in the world to measure the doyen of domesticity Martha Stewart. She’s made a name for herself by providing loyal viewers, listeners and readers with advice on everything from the perfect Christmas ham to starting your own business – she’s the expert of experts. But it hasn’t all been “a good thing” for this self-made household brand.

A few years ago when she got caught up in some legal troubles and spent some time behind bars, she proved just how strong her brand was. Throughout her confinement the company continued to produce quality content but Martha took a back seat, focusing instead on re-establishing her personal brand through a blog about her experiences and a response to the thousands of messages flooding in from fans.

Domestic Goddess

Domestic Goddess

There’s no denying her personal brand did take a battering and there was even talk of distancing the company and the brand from the person. Both her public support and her share price have both bounced back and Martha is back at the table. A few years on and Martha has a hit TV show, a series of critically acclaimed lifestyle magazines, a killer website and a traffic hogging blog. She’s also made the move from K-mart to Macy’s and has demonstrated that the Martha brand will live on long after Martha – something she spoke about in a recent interview with Business Week. But watch out Martha, we hear Gwyneth Paltrow may be following in your footsteps.

And closer to home, according to details of the Talent Inc! Personal Brand survey published in the Courier Mail earlier this week, Kylie Minogue is Australia’s most powerful brand. Following closely behind is The Body – need we mention her name or just let her brand speak for itself. Between them, their brands encompass perfumes, calendars, lingerie lines.. and that’s just what we can rattle off.

Kylie launches her Darling perfume

Kylie launches her Darling perfume

Now we’ve all googled our names but it wasn’t until I read this interesting article about personal brands for journalism students that I thought about the need to lock down your own domain. Unfortunately jack.com and jack.com.au are taken – how will people find me? Oh no!! The horror, the horror!! *deep breaths*

Social media, particularly the proliferation of tools such as twitter, has seen a major change in the way personal brands are formed and how they evolve. Everyone’s personal brand is only a key stroke away. This is evident by the number of bloggers  making an income or furthering their careers through their blogs. Something that was solely a passion project has turned in to either full time work (check out ProBlogger) or even fashionistas like Rumi from Fashion Toast who now model, collaborate on clothing lines and are invited to private showing by major designers. Gala Darling is now fashion curator for Chinashop magazine but predominantly makes her income through her blog and her unique personal brand.

Someone who respected the value of the personal brand was Andy Warhol. I wonder if Warhol’s famous statement about fifteen minutes of fame would need to be changed to fifteen tweets of fame or something similar?

But with new personalities popping up every day whether they are tweeting, creating YouTube series or amassing thousands of followers on Facebook, it has never been more important to know what makes you stand out and take every step to use that to your advantage.

Anyone, with the right sass, knowledge and experience, can be the next Martha, Kylie or dare we say it Kyle. The tools are there to be used and ready for the taking. However whilst your tweeting, blogging and flickr-ing away, don’t forget the most important thing required for others to connect with you and your personal brand, authenticity!

Since we were on the topic of Kylie, we couldn’t help but celebrate her achievement by shaking our thang to our fave teeny-tiny pop princess.

Celebrate your weekend,

the c word

Martini, Mad Men & smoking on the job

Martini, Mad Men & smoking on the job

MM1the c word office was abuzz with news that Mad Men Season 3 premiered in the US on Sunday. We love everything about this television show; the fashion, the adultery, the sexual politics and especially the smoking & drinking on the job. The girls in our office aspire to wiggle down the street in a Joan Hollaway-esque dress and follow Peggy Olson up the corporate ladder. Obviously the boys like to suit up like Don Draper and try to be just as slick & sleek.

But one of our favourite things about the show is seeing the goings-on of an advertising agency in the 1960s. It’s awesome watching the Sterling Cooper team introduce, what was then a foreign concept, a jingle to a coffee company trying to target the youth market or watching the creative team discuss the merits of a company brand like ‘London Fog’. Or Peggy nonchalantly coming up with the ‘basket of kisses’ concept. And of course the office politics.

Oh sassy Joan, cool Don, whiny Pete, in-the-closet Sal and modern working girl Peggy!! When are you back on our screens in Australia?? Soon, I hope. We miss you. BTW, does anyone else think Bertram Cooper looks like the Colonel? I always feel like KFC whenever he appears … mmm donuts, i mean KFC …

Another meeting at Sterling Cooper

Another meeting at Sterling Cooper

There have been some amazing television shows about advertising, public relations and communications over the years. Here are our top 5 comms related TV shows:

1. West Wing: Who didn’t want to work with CJ, Toby and Josh? Set in the White House following key players in the Bartlett administration… hold on a sec. If you don’t know this TV show, don’t even bother reading our blog. We don’t want to know you. This was truly an amazing piece of television.

2. Absolutely Fabulous: “La Croix sweetie, La Croix” Drinking champagne, snorting coke and wearing designer labels never looked so much fun. Nothing beats the ridiculousness of this UK comedy. Edie & Patsy … we’re forever indebted to you for being great role models for PR Darhling PR!

3. Mad Men: enough said really.

4. Absolute Power: Not to be confused with the Clint Eastwood film, this is another UK gem by the brilliant Stephen Fry. Unfortunately this series only went for 2 seasons but it was jammed packed with some of the most Laugh-Out-Loud lines ever. So funny that it warrants writing LOL out in full. So what is it about? According to their tagline… “The inner workings of a successful PR firm – lying for a living”

5. Melrose Place: OK this wasn’t exactly a favourite of ours. We were more Beverly Hills 90210 fans. But it deserves a special mention for renewing Heather Lockear’s career and giving birth to many Amanda Woodwood wanna-bes heading up there very own advertising agency with the likes of Billy & Allison working for them. OK we watched it more than once … don’t hate us.

So what are your favourite movies or TV shows set in the communications field?

And your favourite characters?? These are the c word team’s faves:

Jack: My god so many, I’d like to thank … oh wait this isn’t an oscar speech … CJ – the powerful communicator who steps in & takes over *chuckle* & of course Edwina Monsoon – champagne sweetie!

Maryann: Josh Lyman from the West Wing. I know he’s fictional but I do want to marry him one day *sigh*

Marta: Well I have a penchant for crazy ladies. So either Patsy from AdFab or for the really out-there crazy prize… it’s gotta be Dr Kimberly Shaw (Marcia Cross) on Melrose Place

Time to get back to work and stop watching TV. If you really need a Mad Men fix (and you’re only human), you can follow some of the characters on Twitter. It is quite strange to have a Twitter conversation with a fictional character… but quite a buzz too.

We decided some other suave & cool peeps from years ago should be our musical inspiration. Take it away Nancy Sinatra & Dean Martin…

Enjoy your weekend folks.

the c word

MIFF Off!!

MIFF Off!!

There’s an old saying that there’s no such thing as bad publicity. Although China and anti-Kadeer supporters may argue otherwise.

Sunday saw the final day of the Melbourne International Film Festival and what a festival it was. In the lead up to MIFF, Melbourne was buzzing with news that Quentin Tarantino was coming to town. Who would’ve thought a 62 year old Uyghur grandmother would steal his limelight? And do so convincingly.

The 10 Conditions of Love is a 55 minute documentary by Australian director Jeff Daniels about an extraordinary woman, Rebiya Kadeer. It follows her journey as she campaigns for the rights of the Uyghur people who live in Xinjiang. This previously autonomous region known as East Turkistan by the Uyghur people, was annexed by China in 1949 but unfortunately hasn’t received as much attention as Tibet. Until now.

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A week before MIFF, very few people in Australia had heard of Rebiya Kadeer. With hundreds of films screening including Lars von Tries’ controversial Antichrist and Tarantino’s Inglourious Basterds… it should have largely gone unnoticed.

But then China stepped in.

The Chinese consulate contacted festival director Richard Moore, after the festival’s program was published in The Age, insisting the documentary The 10 Conditions of Love be withdrawn. The consular official, Ms Chen asked Mr Moore to justify his decision to include the film and chastised him for inviting Ms Kadeer to be a guest of the festival. Her request to remove the film from the program was refused.

“When I told them that I did not have to justify the film’s inclusion, they became increasingly insistent and proceeded to list her (Ms Kadeer’s) crimes,” Richard Moore told The Age.

Richard Moore also said how he and his staff had been bombarded with abusive emails and threats after he did not pander to Chinese demands. He continues, “The language has been vile, It is obviously a concerted campaign to get us because we’ve refused to comply with the Chinese government’s demands.”

And it didn’t stop there. As if we were in an episode of Spooks, the MIFF website was hijacked and flooded with pro-Chinese slogans, anti-Kadeer sentiment and Chinese Chinese flags blocking bookings. The following week the website was attacked again with all sessions being listed as SOLD OUT. These attacks were found to originate from Chinese portals and IP addresses. Also emails were circulated about how to sabotage the MIFF website. Six Chinese films were pulled from the festival program in protest.

Lord Mayor Robert Doyle was even pulled into the debate with China threatening to end Melbourne’s 29-year sister-city relationship with the city of Tianjin. This could have major economic implications for Victoria however Cr Doyle rejected China’s demands.

And what has been the results of this bullying and demands for censorship?

1. MIFF officials announced at the screening that the past weeks has garnered more international press for the festival than its last 58 years combined.

2. The film’s sessions were both sold out. In fact the 2nd session was so popular, it had to be moved to the Melbourne Town Hall where 1500 people packed in to see the film and the queue extended beyond two city blocks.

3. Channel 7 and Channel 9 sent news crews to the last screenings which further publicised the film on domestic news.

4. Cinema Nova has secured rights to continue to screen the film in Melbourne.

5. It’s sparked interest globally from other film festivals wanting to screen the film.

6. Despite efforts to sabotage the festival, this year’s box office and attendance records have been broken with attendance up to 190,000 according to Innovation Minister Gavin Jennings.

Sometimes it’s better to keep mum then have a public slinging match. From a communications point of view, what can we learn from this?

Don’t get too aggressive, heavy-handed tactics don’t work.

Bullying can’t win you any supporters.

Don’t think that if you refuse to respond, the story will go away. If given the opportunity to address your opponent on film, “no comment” sometimes speaks volumes. Chinese officials declined to participate in the film.

Trying to censor the public, the arts or a cultural festival only adds fuel to the fire.

Don’t try to manipulate the message illegally or falsely. Hacking websites, posting comments under fabricated aliases or lying only ruins your credibility.

Don’t expect coverage of governments and organisations to always be favourable.

Speak to the media. Get your message out there too.

Know your audience. What works in China won’t necessarily work in another country with different values, traditions and culture.

Choose your battles wisely.

Be cooperative.

Be willing to compromise.

Also remember to ask nicely. Being hostile from the start will not help you achieve your outcome.

And what do the c-worders think of China’s bullying tactics? We’re glad it backfired on them. In the words of the beautiful Divine … “you think you’re a man, but you’re only a boy” :P OK it was a stretch to link the most awesome-ness of awesome Divine to the censorship friendly Chinese. Polar opposite, in fact. But if we want to dance around the office on Friday afternoon to Divine, well… we can.

Celebrate your weekend folks,

the c word