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Television: Should I stay or should I go?

Photo from Flickr, taken by Glebkach

As another year draws to a close, it’s time for television shows, their makers and their hosts to ask themselves the big question: will I stay or will I go?

Last Sunday Rove McManus invited everyone over for a barbecue and announced his plans to retire after 10 years on television – first on Channel 31, then on 9 and finally on 10. Of course Twitter was a flutter with discussion, everyone wondering what was next for the vertically challenged funny man. While the jury is still out on whether or not he’ll head to America, there’s plenty to keep him busy at home, with a number of projects coming out of the Roving Enterprise offices including The 7pm Project.

Of course it would be remiss of us to blog about the changing television landscape without mentioning Oprah’s big news! No she’s not pregnant and she’s not starring in the sequel to A Colour Purple! She’s moving on. But before she had a chance to shed a tear on national television (and shed them she did) Twitter, magazines, blogs and television stations were madly reporting the fact she was ending ‘The Oprah Winfrey Show’, in two years time!

Oprah is the woman with the golden touch – products she endorse sell like hot cakes and there are many people waiting at this very moment to find out what to put under their Christmas tree. Never fear, we’re sure she’ll be around for plenty of time to come, just on a different network – her OWN if you must know: OWN – The Oprah Winfrey Network! I suppose why have a cake when you can own the bakery!

The New York Times wondered who would lead the airwaves in the post-Oprah world, and again asked who would wake up at some ungodly hour to fill Dianne Sawyer’s shoes on Good Morning America. After the announcement earlier this year that Sawyers would become the host of ABC’s World News – meaning two of the three anchors on US nightly news are women – there has been no word on who will fill her GMA spot.

Back home and the changes keep coming. Adam Boland has been tweeting about the freshen up they’re giving Sunrise – a new set and all! Unfortunately for the set designer behind shows like Martha, The Daily Show and CBS Early Show, there’s not as much room to play with in the studio that used to be a bank. It’s good news however for Channel 7’s The Morning Show which will get a facelift at the same time – no handme downs for this younger sibling.

Over at the Chapel Street studios of 9am with David and Kim there are no new blinds being fitted. Months after David Rein told the world he wouldn’t be returning to 9am in ’10, no body is any the wiser as to what will happen with this slot or in fact Kim.

Sadly we bid adieu to Sunday arts – to be replaced in 2010 with a snappier half hour arts program and expanded online content.

We wait with bated breath to see what morsels will be served up to us in the new year! It will hopefully be an exciting year with all the new channels – I wonder though what they’ll dish up to us on Go, 72, ABC2, ABC3?

All we ask is that the landscape doesn’t include Hey Hey It’s Saturday … haven’t we all been punished enough?

Happy television viewing,

the c word

PS. We thought we’d sign off with a favourite TV theme song of ours – and thank YOU for being a reader! :)

This week the classic children television program Sesame Street kicks off its 40th season – happy birthday to the birthplace of Oscar the Grouch, Grover, Count Von Count, Big Bird and all their friends.

With forty years under their belt, we thought we’d look at what we’ve learned from the colourful characters who’ve been entertaining and educating children (and their parents) since 10 November 1969.

Earlier this year, Nancy Gibbs ‘Tickle Me Obama: Lessons from Sesame Street’ article in Time Magazine made some interesting points about Obama being the first President to grow up with Sesame Street and how the show has influenced the way we talk about issues.

As Gibbs says “Sesame Street’s genius lies in finding gentle ways to talk about hard things — death, divorce, danger — in terms that children understand and accept.” She asks the question though whether we’re ready to move beyond this and hear the truth!

As a communicator you often need to translate complex ideas into simple concepts or sound bites. This is something the people on Sesame Street have mastered, through their strong characters they are able to discuss complex issues broken down into simple terms.

I think you can also learn a bit from their ability to tailor communication for varying audiences – they have content for their primary views (children) and content for the secondary audience (the parents) plus resources and information for professionals as well. Check out their blog for parents which is clever and engaging!

Another thing we can learn from Sesame Street is the way it captures the reality of the situation and deals with real issues in real places. Yes the characters are muppets but they don’t sugar coat the truth and they surround themselves with places that are relevant for their audience.

The other thing that’s great about Sesame Street is they keep it simple. Each day they deal with one letter and one number and the show doesn’t try to deal with too many issues at the one time. Think about this the next time you’re wanting to raise awareness of a particular issue or want to educate your stakeholders about a change – don’t overload them with information.

Also check out the c word’s 7 tips for creativity and passion inspired by Sesame Street character featured on PRIA website this week. We’re certain you’ll find some pointers there that will inspire your work life. :)

Finally, I can’t help but continue to love Google’s themed homepages – this week they celebrate Sesame Street’s 40th with a Cookie Monster for Australians.

So tell us who’s your favourite Sesame Street character – add a comment below, tweet us @thecwordagency or send us an email to info@thecword.com.au. Our favourite one is the Cookie Monster especially when he sings about his favourite c word… Cookie!!

Have a colourful week,

the c word

3623385134_f50bac2db6Last week we got to see firsthand the benefits of experiential marketing when we took a detour through the VOODOO Magic Launch Pad in Federation Square on our way to tweetupmellers in Windsor.

the c word’s Maryann went into the style retreat a walking, talking, tweeting PR pro and came out the other side our very own Georgie Parker in her own version of Zoot Review. While you can’t help but laugh at the Loot Review segments sending up poor Ms Parker (see clip below if you haven’t seen it already) there’s no denying the marketing power of having someone spruiking the benefits of your product.

Georgie Parker aside (she’s top of mind because *shock horror* I may have watched part of the final episode of All Saints) we thought there were plenty of things to learn from the experience about the power of getting a consumer to test a product and how they soon can act as a brand ambassador – payment in kind!

Experiential marketing is about creating a memorable experience and getting the person to walk away thinking (or hopefully saying) “wow”. And it’s something you can do every day – no matter how big or small your organisation is and whether you have a product or a service – just think how do I create an experience that makes my customer/client go “wow!”.

According to the every helpful people (you) at Wikipedia, Experiential Marketing is “the art of creating an experience where the hoped-for result is an emotional connection to a person, brand, product or idea. It is a form or marketing or advertising based on the principle of marketing a product or brand through an experience rather than the placement of advertisements”.

Another example that’s making news at the moment is the L’oreal Powder Room at Flemington, frequented by many Melbournians during the Spring Racing season. It’s been in the news of late because the company has opted to stick with this marketing activity while many other companies are flying the coup.

According to Marie Claire the fashionable fillies are “invited to find their perfect shade from the Infallible Lip Gold collection and have their nails painted in the latest glossy spring shades.”

There’s also something for the men with mini face massages and goody bags for everyone who attends. The goody bags are the perfect conversation starter over that fifth glass of bubbly.

So what can you learn from experiential marketing campaigns like VOODOO and the L’Oreal Paris Powder Room.

  1. Experiential marketing is only as good as the experience you create – no one will rush off and talk about something they could do any day of the week – make it memorable
  2. Have something for everyone to do – don’t forget about the people accompanying your core customers – VOODOO works well because they give the men a cocktail while they wait
  3. Keep it exclusive and pick your targets – think about who will be your best ambassadors and when will be the best time to tap them on the shoulder with a unique experience
  4. Build an ever growing tool box with a range of experiences ready to suit a range of people – this goes for every day too – one idea or experience is never enough (have two or three ready to go!)

According to VOODOO’s website “to help you experience the magic, VOODOO invites you to Launch Pad, a luxury dressing room style retreat complete with styling bars, a mobile hair salon and make-up artists.”

After walking away with her goodies and a fresh face of make up, Maryann became the brand’s best ambassador – reeling off the personal benefits, listing prices, describing the “magical” experience and then sealing the deal by giving her attentive audience the times and dates and telling them they’ll also walk away with a goodie bag.

The crew won’t be packing up their make up kits, hair straightening-wands, stockings and cocktails for a while and are there Thursdays and Fridays from 4.30pm to 8.30pm. Take a gander at the times and dates and get yourself along to get a pair of stockings, cocktail and goody bag – not a bad way to start the weekend!

Have a great week,

the c word

Yesterday was an important day of planning with one of our clients. Brainstorms, clear goals, wish lists and compelling key messages are all necessary if you want to set your business on a clear path to success.

Strategy seems to be on lots of people’s minds this week. On justanotherPRblog, Karalee Evans talks about strategy being the most important part of a communications campaign *double thumbs up*. While many jump straight into creating ads or sending out media releases, Evans takes a different and very sensible approach – plan, plan, plan.

An advertisement or a media release is not a strategy or a campaign. It’s a tactic. And a tactic that needs to relate back to a goal, an audience and message.”

It is sometimes difficult to get businesses to spend time and money on planning and strategy when they’re eager to see the uber-cool advertisement or crazy viral campaign that will make them squillions. But let’s be realistic, a good strategy, as Evans says, “should enable you to prove your success… [and] seeks to preempt your tactical failures”.

A good strategy will also help you see where you went right and where you went wrong. What better way to help your business progress than not make the same mistake the second time around.

During the planning day, we started by evaluating goals set the previous year, and were happy to discover many had been achieved; in some instances exceeding initial expectations. The day was broken into three different sessions focussed on the various arms of our client’s business. After nit picking, brainstorming and pulling this year’s plan and activities apart, we came out the other end with a clear plan of attack for each arm of their business.

So how do you put this into practice for your business? Here are some simple steps we take our clients through.

1. Look back at your goals to see what has been achieved

2. If no goals were set, list important achievements and progress

3. Identify your wish list and vision including potential clients and how you want to be seen

4. Establish specific and measurable goals for the year ahead

6. Look at what tactics worked and which didn’t and ask yourself why?

7. Brainstorm new ideas and tactics for the year ahead

8. Put it all into a simple step by step action plan.

Once all the ideas, tactics and vision have been identified, you are on the road to having a comprehensive communications plan for the year. Not only will this serve as a perfect guide but it’s also an effective means of evaluating your progress.

If you want to know more about how the c word can help you put this process into play, email planning@thecword.com.au or give us a call on +613 9676 9040.

As our Girl Scout leader and esteemed colleague @martazyz will attest, its always best to… “Be Prepared.”

So there are very few songs about strategising (if there are, I don’t know about them). So what shall we dance to instead? How about Godspell’s “Prepare Ye The Way Of The Lord.” Dance in a fountain, frolick in the sunshine and prepare ye client in the way of the future (hehehe sorry) :P

Enjoy your weekend,
the c word

Cone of silence from Get Smart

Cone of silence from 'Get Smart'

We have been up to our eyeballs with social media at the c word office; tweet this, upload pic here, accept friend request, retweet there. Our fingertips are suffering from exhaustion. :P

Last week we hit the road with leading privacy and social media expert Mozelle Thompson in Australia for the International Association of Privacy Professionals conference. As we ferried him from interview to meeting to interview, we got the chance to chat about social media.

Along the way we asked for his top four social media issues and although he laughed at our penchant for even numbers, he was happy to oblige.

According to Mozelle the top four issues for social media are:

  1. how advertising will work?
  2. the lack of discussion around the limits of transparency
  3. legal responsibility for user-generated content, and
  4. the desire to ‘switch off’.

To start with Mozelle said: “People are looking at behavioural advertising … but I don’t think people understand what that means”.

“If you ask them: ‘Do you want ads targeted to you based on your profile?’ they might say ‘no’. But then you say: ‘Is the problem that you don’t want ads … because if you want it for free you’re going to have to have ads and if you’re going to get ads then would you want ads targeted to you?’ they would say ‘yes’.”

Mozelle believes (and we concur) the dialogue hasn’t progressed enough in the public eye. Let’s not keep this conversation private.

We wondered how this applies to online newspapers without established social networks and Mozelle believes we’ll see more partnerships with websites who want to target ads to you based on your demographic – so it will seem more seamless.

“The question is are you willing to give permission for targeted ads as opposed to general ads?”

On the issue of transparency, Mozelle said while we want governments to let us know about what they’re doing and what our neighbours are doing, it gives the public a lot of information about you.

He said: “It’s a global issue but especially in western societies where we’ve made this big push towards government transparency but haven’t defined what that means yet”.

The third issue Mozelle brought up was around who is ultimately legally responsible for user generated content.

“There’s this continuing war, just because it’s on YouTube, is YouTube responsible for someone putting on content that you find offensive or objectionable? You don’t hold newspapers responsible if somebody puts a crappy ad in.”

The fourth issue which made us hide our Blackberries and iPhones was that at some point, not right away, there may be a reaction to this real time availability of information.

“You may have a backlash from some people who decide they don’t want to be reachable. Are we going to start creating digital technologies that allow you to disconnect?”

And in between all of that we’ve kicked off a social media campaign for Run for a Safe Climate. We started with a training session for the runners and volunteers involved with Run for a Safe Climate – the question now is “how will they tweet while running?”

Have a great week,

the c word

aliensLast night a new design bible was launched in Melbourne. And what a party it was! Font geeks and design freaks came out in full force to support the new generation of Fluoro.

Fluoro is a biannual design magazine that explores Melbourne’s world of design and creativity, and challenges the boundaries of print while maintaining an environmentally sustainable approach. To sum it up… it’s just so hot! Best you get onto it.

We straightened our hair and slapped on some smokey eye make up (well not all of us, obviously) to air kiss with the best of them. The large crowd in attendance were clients, friends, sponsors, artists, DJs, photographers and supporters of design and the arts. The sea of cool Melbourne black was filled with new and old friends and colleagues, with Creative Director Miguel Valenzuela donning his DJ cap to pump out some beats for the cool crowd.

A launch party is nothing without a great crowd. You can have the best champers, yummiest canapés or coolest venue but none of that matters if you don’t have the right mix of people. the c word worked closely with the Fluoro team to ensure that the right crowd was invited and willing to party. We scoured galleries, boutiques and laneways in search of people with a passion for design, fonts and paper.

Fluoro Editor Nancy Bugeja enjoying her champers

Fluoro Editor Nancy Bugeja enjoying her champers

Skye giving her date @ScottKilmartin the cold shoulder :P

Skye giving her date @ScottKilmartin the cold shoulder :P

Fluoro’s editor Nancy Bugeja was thrilled with the night’s turn out especially all the positive feedback she and her team received, having poured countless hours of creativity and passion into the publication.

“It’s AMAZING to celebrate Fluoro with all these people who are passionate about Melbourne, art and design as much as we are. It’s turned out so well and everyone seems to be loving the textures, colours, and the look of Fluoro,” Nancy Bugeja said.

The design packed issue includes an interview with Melbourne DJ and Kiss FM regular DJ Cherokee, a look into the mind of a rising star of the Melbourne fashion scene Nadia Pearse, 60 seconds with Rock Wiz host Julia Zemiro, and a visitor’s experience of Federation Square’s Volume exhibition.

Fluoro6_ 5Fluoro6_ 3

Fluoro6_ 6Fluoro6_ 9

Fluoro taps into Melbourne’s creative energy and provides design lovers with pages to play and get inspired. The larger format, cotton binding and three different types of paper stock: Nordset, Novatech and Look! prove print is still innovative, surprising and in demand. The crowd last night certain agreed. Continue Reading »

Bon appétit!

Julie and Julia publicity image

Julie and Julia publicity image

I thought we’d finish the week with food glorious food. It seems appropriate given the age (melbourne) magazine’s food issue hit news stands today *turn page*, Julie & Julia is about to hit our screens *claps hands*, and the team has indulged a little ourselves – starting with breakfast at Leroy’s, indoor picnicking with Andrew’s Hamburgers and a finale of French fair on Greville Street *mmm*.

With a belly full of food, I thought I’d share some gems of communication with classic quotes about food as our guide.

Let them eat cake

Let them eat cake

Piece #1: “Let them eat cake” - attributed to Marie Antoinette but as we’ll never know for sure so for the time being we’ll leave it as the lines last uttered (on film at least) by Spiderman’s Kirsten Dunst.

But seriously how could we go past this c-word? Even though we’re hard pressed to link it to communication – hang on a second, I think we just have. Reputation 101. Remember that everything you say will live on and on and on … even if you didn’t say it. Think about what you’re saying and how people will interpret it. Of course you could also use the advice if you’re ever in a pickle with a party and just “let them eat cake”!

Piece #2: “Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime.” – Chinese Proverb

Think about this from a communication perspective. If you simply push your message out there without giving people the appropriate amount of information and instruction in delivery of that information they will only be able to talk about it for a day or so. If you spend time educating and working with your audience, you will have people who are able to talk about your brand for a lifetime. We have this proverb in the back of our mind everytime we have a meeting with a client. We want to educate our client’s so they can share information about their brands for the rest of their lives!

Miss Piggy

Miss Piggy

Piece #3: “Never eat more than you can lift.” – Miss Piggy

Think about what resources you have on hand or can secure in your planning. You can have the most wonderful ideas but if you’re not careful you can take on too much in any one campaign. Save some things for later and lead with the best.

And as Julia Child said “Bon appétit!”.

Have a scrumptious weekend,

the c word

Glee Marketing Class 101

There’s no denying the c word is a fan of Fox’s hit new show Glee. Like millions of other fans, we got caught up in the online hysteria generated by this new show and have been anxiously waiting for each new episode. You have to be seriously impressed with the marketing onslaught by the people behind Glee.

We discovered the show online…not sure where as it was a while ago but probably popped up in our Google Reader. The show developed a cult following even before going to air through its use of MySpace, YouTube, Twitter and Facebook. The first episode was the number one downloaded television show on iTunes with Fox offering the show for free.

We regularly check the YouTube for snippets of performances and behind-the-scenes footage and chats with Glee cast. From a social media perspective they’ve gone all out.

Not only that, across all platforms that have targeted the campaigns. They’ve developed links with American Idol and Australian Idol to piggyback off their audiences. Both Channel Ten and Fox have been inundated with Glee ads during Idol and other high rating television shows with a strong 16-35 audience base (my favourite is the Gleek one… yes I’m a Gleek too).

Old and new marketing angles have been utilised. Social media… check. Promotions… check. Advertising… check. Publicity… check. The cast are even doing shopping mall visits… How old school? We are half tempted to head down to Highpoint Shopping Centre this Saturday to meet the cast. Wonder if Kurt will be there?? *squuueeeeaaaals*

No stone has been left unturned. With 24,000+ Twitter followers, 250,000+ Facebook fans, let’s hope this buzz translates to TV ratings. In Australia, the pilot attracted 1.2million viewers following the insanely popular Masterchef. However, last night the director’s cut of the pilot kicked off the season’s regular airing, but only rated 871,000. Let’s see how it goes next week when episode two airs?

We’ve got our finger crossed this show does well. Snarky high school shows with spirit fingers, late 80s/early 90s music are just what the doctor ordered in the c word office.

Anyway, off to do a phoner (that’s an interview with a major network), probably on my iPhone.

Have a fab weekend.

the c word

Remembering 9/11

September 11 Memorial lights

September 11 Memorial lights

It is hard to believe that eight years have passed since terrorists attacked the World Trade Centre and forever changed society.

I don’t think any of us will ever forget where we were as the tragedy unfolded. I can still remember crowding around the TV with family and friends, listening to the horror in the voices of the American broadcasters as well the people on the streets who were – unbeknown to anyone – emerging as a new breed of citizen journalists.

Since the attacks on September 11, we’ve seen a rise in citizen journalism. Everyone with an iPhone, Blackberry, or camera phone can disseminate information about a major event within minutes if not seconds.

While our thoughts are with the families and friends of the people who lost their lives, we’ve been talking about how communication has changed in the past eight years, particularly, the abundance of information we now demand and expect.

It’s remarkable how quickly news travelled in the hours following the attacks on the World Trade Centre. Within minutes, people around the world were watching the tragedy unfold. In Australia, even though it was late at night in this globally connected world we all knew in an instant.

Imagine what would have happened if Twitter was around eight years ago. How quickly the news and heart-wrenching stories would have spread, given the size of people’s social media networks nowadays.

In the months following the attack, there were many articles about how people communicated on the day including an interesting article about the use of BlackBerry messages. One couple’s emails provide a glimpse of what Twitter may have looked like.

All this talk of Twitter has made us question whether constant access to information has changed the way we deal with situations like 9/11. Had 9/11 happened today, would we have talked about the attacks for so long? The answer is probably yes, as this tragic event had major and long lasting repercussions such as renewed air travel regulation.

On a slightly different tangent – but one we just couldn’t leave alone – we’ve been talking about the campaigns about national security that followed 9/11. Surely you remember those advertisements with Steve Liebmann encouraging us to “be alert, but not alarmed”. Some could argue there was a bit of paranoia mongering going on, but has this made society better informed about the world around them?

The other interesting thought is around the role of communication in the healing process following events like 9/11. Communication, particularly social media networks like Twitter, will continue to play an important role in rebuilding communities following tragedy. One way communication and the internet can play a role is by allowing people to express their feelings through online condolence books.

In a review essay, Journalism After 9/11, Andria Dunkin described journalism’s role in the months and years after the attacks.

“Journalism created a strong sense of community in the immediate aftermath of September 11, with headlines encouraging the nation to unite against the terrorists and never to allow another attack to take place,” she wrote.

“Unification and community were very important factors in the healing process, and journalism produced news articles and broadcasts that emphasized those themes.”

Have a lovely weekend,
the c word

In recent weeks, quite a few tourism campaigns have been released across the country – from Hey Hey this is Queensland starring the Best Job in the World candidates to the next installment of I still call Australia home from Qantas and of course Tourism Victoria’s Lead a Double Life.

Publicis Mojo, the creative agency responsible for Tourism Victoria’s campaigns, haven’t disappointed, with another quirky and beautiful advertisement Lead a Double Life starring Isabel Lucas of Home and Away fame. Ok, she’s done plenty more since she first graced our television screens talking in unrecognisable codes and clicks as Tash, the wild girl raised by survivalists, including getting arrested for anti-whaling demonstrations in Japan, but I’ll always remember her as the stunning girl who sounded like the very dolphins and whales she later stood up for in Japan. ☺

My chuckle at Home and Away screenwriters over, let’s look at the ad.

I’m sure film buffs would agree, this is a rip off of the Cohen Brother’s film O Brother, Where Art Thou? … a modern take on Homer’s epic poem The Odyssey. Set in the Deep South during the 1930s, it follows three escaped convicts searching for hidden treasure while a relentless lawman pursues them. Take a look for yourself.

Not only does the ad look and feel almost exactly the same, they’ve even used the same music, with an ethereal version of Down by the River to Pray.

Tourism Victoria’s campaigns have always been a little left-of-centre but always have a strong aesthetic. Remember the red ball of string and Run Rabbit Run campaigns? In this ad Lucas indulges in a decadent soiree, sampling local produce, then recovers the following day with a quiet stroll through the country and a dip in the natural springs. There’s no denying that Lead a Double Life is stunningly beautiful and evocative visually, but combined with the music and natural springs, it also stirs up images of religious ceremonies. And as the sun kissed Lucas in her virginal white dress takes a quiet stroll we are reminded of Peter Weir’s Picnic at Hanging Rock.

Are we supposed to be reading more into the subtext of this ad like those films it imitates? Possibly. With the obscure, quirky campaigns that Tourism Victoria leans towards, it’s clear there is a level sophistication to the target audience they are appealing to.

According to Tourism Victoria chief executive Greg Hywood, Victoria offers intimate, village experiences due to its size.

“Baby Boomers who are attracted to Melbourne for its romance and style are growing more interested in their health”, Mr Hywood said.

But is Isabel Lucas the perfect choice to attract the Baby Boomers and their high disposable income? I would not have thought so. Hepburn Bathhouse and Spa general manager Kim Whitehouse believes Lucas appeals to over 25s and the Baby Boomer market as well as young men.

“She certainly appeals to young men who are booking a lot of the weekend escapes”, Ms Whitehouse said.

I’m not completely convinced. I think she’s far too young to appeal to a Baby Boomer market–and perhaps even unknown to it-and would struggle to be an aspirational figure for older women. As for men booking these trips, I’d like to see the figures please. I’m almost certain that women would be pulling the strings in that choice anyway. Despite this, I don’t think the success of the ad hangs on Isabel Lucas.

After all, ‘The Run Rabbit Run’ campaign promoting the Yarra Valley, which began in 2004, led to an 18 per cent jump in visitors to the region in the first year. And now with Melbourne being the number one destination for Australians, who am I to argue with success?

Have a great week,
the c word

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