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Editing a paper photo from Flickr by Nic's events

Editing photo from Flickr by Nic's events

Our senior copywriter, Aimee Said, shares some tips for effective copywriting.
Whether you’re writing an email, newsletter, website, brochure or annual report, you should always:
  1. Plan – think about why you’re writing and how you want your reader to respond to it. Having a goal keeps your writing focused.
  2. Put the issues up front – stating in the first paragraph what you’re writing about gives context to your communication. It helps readers to take in what you’re telling them or asking of them, within the boundaries you’ve set.
  3. Write in plain language – using everyday words, short sentences, short paragraphs and other plain language writing techniques makes your writing easier to read and understand for all readers, regardless of their literacy level or expertise in the subject matter.
  4. Structure your document – long, unbroken chunks of text are hard to read and almost impossible to scan. Headings, bullet lists, graphics and other layout techniques guide readers visually through the information.
  5. Proofread – sloppy grammar, misused (or just plain missing) punctuation and spelling mistakes degrade your written communication, and your credibility.

Find out what other tips our senior copywriter and content strategist, Aimee Said, has to share by emailing info@thecword.com.au or calling 03 9676 9040.

Yours in clever copy,

the c word

ABC News 24 team

The new team in front of the cameras for ABC News 24, (c) ABC TV Blog

While the culinary skills of Master Chef may hold the attention of some Australians tonight, many will be tuning into the official launch of ABC’s 24 Hour new channel.

It’s been a topic of much conversation around the country, and our office, since ABC Managing Director Mark Scott made the announcement earlier this year.

And as the months have passed, the anticipation has built with an exciting range of programs, contributing journalists and new formats announced.

So what will we see tonight?

Well according to the media, there is going to be a major announcement kicking off the broadcast with Kerry O’Brien at the healm (who didn’t notice Kerry in the 80s on Sunday’s Hawke on Ten?)

Before the clock strikes 7.30, we thought we’d take a little peak at some of the 24 hour news network’s operating around the world.

If you’re spending time in the US (or pretty much anywhere around the world) you can catch the trailblazing CNN. I love that CNN launched with a husband and wife news reading team! Since CNN’s debut, more than 70 television channels have launched with 24-hour news coverage.

And we can’t create a list of 24 hour news channel without mentioing Aljazeera. Headquartered in Doha, Qatar, the station gained worldwide attention following the September 11, 2001 attacks, when it was the only channel to cover the war in Afghanistan live from its office there.

If you’re wanting 24 hour coverage of business news, there is CNBC World, a business news channel operated in the United States by NBC Universal.

How about if you’re in Russia? Want to know what’s happening, change the channel to Russia 24 (formally known as Vesti) which covers major national and international events.

And if you’re in Indonesia, check out their first 24-hour news channel, Metro TV. The station was established nearly 10 years ago and now has more than 53 transmission sites all over the country.

Or if you’re in New Zealand for a spot of bungy jumping, tune into their commercial-free 24-hour news and information channel, TVNZ 7, which has been on Freeview digital television since March 2008.

And of course, in Australia but only on Pay TV, there is Sky News.

If you can’t wait for tonight, check out the preview below and then get ready to settle in for non-stop news from around Australia and the world.

We can’t wait to wake up with Virginia Trioli and her fellow breakfasteers and fall asleep with Tony Jones and Leigh Sales. While you can do both already, it’s always nice to have a new home to do it in! :)

Enjoy your news,

the c word

new c-worder, Aimee Said

New crew member, copywriter and content strategist Aimee Said

Meet Aimee Said, our new crew member, copywriter and content strategist.

Aimee is a writer, editor and web content strategist who has worked in the arts, publishing, not-for-profit and government sectors. Her writing and editing experience includes website content, annual reports and other organisational documents, news articles and training manuals.

Having written and managed website content for more than ten years, Aimee is also passionate about content strategy: planning, publishing and managing content that meets users’ needs and is aligned with organisational goals.

Tell us about your typical day in communications?

The actual ‘work’ part of my day depends whether I’m writing, editing or strategising (or juggling all three), but my daily morning ritual is: coffee, reply to email, coffee, scan blog feeds, coffee.

When did you first know you wanted to work in communications?

When I typed my first html tag, back in 1998.

Who’s your communication hero/mentor?

Gerry McGovern constantly reminds me that the best communication is audience-focused.

Which tools can’t you live without?

I’m a google-hag – I use everything from gmail, to blogger to google docs. If I could choose only one? Email.

What are the biggest challenges in your role?

Convincing People to Stop Overusing Capital Letters.

Which campaign do you most admire?

At the moment, Get Up’s ‘enrol to vote’ campaign – a great example of using the right medium, tone and distribution channel to reach your target audience.

What’s been the biggest change to communication/marketing/public relations since you began your career?

The internet! When I started my first job after uni (back in the online dark ages of 1994), only a couple of our clients had email addresses and the only content we could find that wasn’t scientific research was a weekly rundown of Melrose Place.

If you had to cut/keep something in your communication budget, what would it be?

Cut: website design bells and whistles, like animated site introductions (unless you’re in the animation business). Keep: well-written content (no bias here, obviously!).

What quality do you look for in your communication team members?

An ability to see a project from all angles, not just the part of it they’re responsible for.

What book/blog do you think every communicator should read?

Gerry McGovern’s Giraffe Forum.

What tips do you wish you’d known starting out in communications?

Know your audience: writing for ‘Joe Public’ is never going to be effective.

Finish this sentence: ‘Communication is…’

…finding the balance between an organisation’s goals and its audience’s needs.

Aimee is also the author of Finding Freia Lockhart, available online and at all good book stores.

the c word guest star on Mad Men

the c word guest star on Mad Men

Whether you’re tending to your flock of sheep on Farmville, testing your coordination with iDare on your iPhone, or turning yourself into a ‘Mad Men’ character with the help of JibJab, you’re immersed in the world of digital applications.

They come in all shapes and sizes; there are practical applications like the iPhone’s sleep monitor, as well as media applications like ABC and then there are pure entertainment applications such as “Age My Face”.

And with iPhones, iPads, BlackBerries and androids – to name a few – becoming a common part of the digital toolkit, the application is here to stay!

So what is an application? No we’re not talking about the form you complete when applying for a job at a fast food joint; in the digital age an application is computer software designed to help the user perform tasks.

Whether they’re helping get you to your destination – thanks Google Maps – or showing you what you might look like in 30 years, the aim of an application is to make your life easier or more entertaining.

If you’re an organisation looking to make your mark on the digital world, and you have a creative idea and access to the resources to create an application, get developing.

There are some excellent examples of branded applications, including Office Max’s ‘Elf yourself‘, Nike’s jogging applications, various banking applications and Wendy’s Shake ‘n’ Dog game.

Finally, to the inspiration for this post, earlier in the week the c word crew basked in the glow of a fabulous application which allowed us to bring our crew to life as 1960s Madison Avenue Mad Men (+ Women).

JibJab are a very interesting group out of California. They rose to fame thanks to their video of George W. Bush and John Kerry singing “This Land is Your Land” during the 2004 US Presidential election.

They’ve since gone on to develop a number of humorous video applications, which allow you to put your face onto the characters. You can be an ice skater, a disco dancer, the President of the US or have a starring role in Mad Men.

It’s a brilliant way to promote your brand because when people are having fun they’re more likely to share their experience and help spread the word.

On that note, enjoy our version of Mad Men and watch out for the new series hitting AMC on US Cable in a couple of weeks!

Cheerio,

the c word

Personalize funny videos and birthday eCards at JibJab!

World Cup fever

While not everyone in the c word office is a World Cup tragic, we are all marketing tragics. So we have been interested in the Socceroos performance at the World Cup, and how the marketing of the round ball game continues in this country.

There are some big sponsorship dollars involved with Optus, Sony, Coles and even Weet-Bix heavily promoting the game. But with strong competition from codes like the ALF and NRL, will they continue to do so if the Socceroos don’t perform beyond expectations?

Prior to reaching the 2006 World Cup, you would not have seen the Socceroos on merchandise at all. However qualifying after thirty years and reaching the Top 16 instantly boosted the profile of the game in Australia.

Even thought the Socceroos have not performed as well as four years ago, they have still reached the pinnacle of the international stage in a truly world sport.

Football Federation Australia now has the difficult task of competing with other codes for audiences, participation, TV coverage and sponsorship; but certainly not an impossible one. The game has been on a course of constant growth and change for many years. Back in the National Soccer League days, the teams had strong affiliations with their ethnic roots and crowds reflected this. Italians went to watch Marconi, Greeks watched South Melbourne Hellas and the Croatians barracked for either Sydney or Melbourne Croatia, depending on their city.

The A-League has certainly made significant inroads here, with crowds exceeding 20,000 for high profile games. Although the quality of the game and its players has increased, the A-League can’t compete with the financial rewards of an overseas contract. Currently, there are more than 100 Australians playing internationally.

Despite this, there is definitely an appetite for football in this country. Soccer is one of the Top 10 sports played in Australia among men and women despite the minimal mainstream TV coverage. That said, 1.4 million Australians tuned in to watch Germany dash the Socceroos World Cup hopes with a 4-0 thrashing and similar numbers watched the team play against Ghana. Even 3AW’s This Sporting Life, which is AFL centric, committed significant airtime to discuss the merits of the teams, tactics and who the next coach of the Socceroos will be.

So what does Football Federation Australia have to do the keep building the game in Australia?

1. Firstly, playing on the world stage is paramount for promoting the game. Hiring a stand out coach for the Socceroos and player development are key. Not much a marketing department can do about that, however a successful team makes it an easier sell for sponsors and the general public.

2. Continue to build interest among children and future players. School visits by A-League players and Socceroos are necessary to keep the interest alive for younger fans. I love the Optus Small Sided Football competition to win a training session with Lucas Neil. Keep doing this Football Federation Australia. I’d be interested to know how well this site is doing.

3. World Cup bid 2022 – let’s get this right. To bring the world stage to our doorstep would be phenomenal. South Americans and their drums, African and their vuvuzelas (maybe…not), the Dutch, Germans, English and Italians. World Cup is a world party and who wouldn’t want to be a part of that.

4. Select ambassadors that children and adults relate to. Tim Cahill is great. And Schwarzer – is anyone not impressed when he saves a goal? Let’s use some local based players too like Archie Thompson. There was a missed opportunity to market our next hope. Who is he? I want to know who I’m going to be cheering for over the next few years. We all know the old guard will not be around so this was a failure to not start profiling our next champions.

5. Celebrate the history of the game, especially in this country. Let’s see some old video footage from the good old days. This is more for us older folk but it’s great to reminisce. It doesn’t need to just be about the Socceroos. Let’s profile those trailblazers like Craig Johnstone. That 1986 F.A. Cup final goal he scored for Liverpool is one of my first memories of the game.

6. Marquee players, local and international. Let’s pay for them to play here. And use them to boost the presence of the game

Well done to the Socceroos to secure a win against Serbia last week. A Gallant effort.

So now let’s hope the sponsors are committed to the development of the game long term. What else can we do?

While you have your thinking caps on, check out the new ad for the upcoming Hyundai A-League season created by BMF. I got a chuckle out of it.

the c word

A lot can happen in 12 hours, just ask Kevin Rudd and Julia Gillard.

Last night Twitter and news services went CRAZY with talk of a Labor party spill. This morning, Kevin Rudd didn’t even contest the ballot at the Caucas meeting, and Deputy Prime Minister Julia Gillard was elected as the first female Prime Minister of Australia, 108 years after women were given the right to vote in Federal elections.

Congratulations to our new Prime Minister Julia Gillard!

And as you’d expect, it’s been a morning of press conferences, with an emotional speech from Kevin Rudd who, supported by his family, reflected on his time in office.

Then, Julia Gillard stepped up to the podium. Her first order of business was to extend an open invitation to the mining industry to negotiate about the mining tax. At the same time, she committed to ceasing the publicly funded mining tax advertisements immediately, and called on the  mining industry to cease their ads. Nice move.

There are some interesting points to take away from today’s press conferences.

Firstly, it’s OK to be emotional when you’re speaking with the press or a group of people, it shows you’re passionate about what you’re talking about and shows people you’re a real person. So the next time you step up on stage, don’t be afraid to let people see how you’re feeling.

Secondly, it’s best to be upfront and honest and talk about the good and the bad. For example, Julia made it a point to mention she had been involved with both the good and the bad side of the Rudd government. Fess up and then move on!

Most importantly, she has confirmed she will not be taking up the full forward position for the Western Bulldogs. I suppose she’ll have her hands full as Prime Minister! :P

Finally, while we don’t have a date for the election, the campaigning has begun for sure, and the c word will be watching the upcoming election trail with much anticipation.

Crossword chock-a-block with c-words

Crossword chock-a-block with c-words

Download our crossword chock-a-block with c-words.

Like many people who grew up with Adriana Xenides on our television screens, I was sad to hear of her passing at the young age of 54.

Wheel of Fortune was regular viewing back-in-the-day with “Baby” John Burgess and the ever glamorous Adriana. She is listed in the Guinness Book of Records as the longest running game show host, having appeared as assistant host on Wheel of Fortune for 18 years. Nowadays game shows don’t form part of my regular viewing but I’ve always held a soft spot for Adriana.

In the hey days of the 1980s, Adriana Xenides was the epitome of fashion, style and grace. I know this is a game show we’re talking about!! However she could’ve easily wandered into a scene from Dynasty and looked at home, apart from the hair-pulling cat fights between Crystal Carrington and Alexis. Adriana was too classy for that.

So was this her appeal? Why was she universally loved? In an era renowned for its excesses, crassness and “greed-is-good” attitude, did the beautiful and nice girl from Buenos Aires win us all over with her warm and generous smile?

Australian television lacks the glamour and grace that Adriana brought to our screens daily. Does anyone even come close? I can’t think of anyone.

R.I.P Adriana.

Tourism Australia launched their new campaign this week to a mixed reaction. Some say the ad shows Australia and its people at their best with a catchy tune, while others argue that it’s embarrassing and bogan with a poorly chosen song. The song itself may come under scrutiny from Disney as the melody bears similarities to the Mickey Mouse Club song. So much for getting an advertisement with longevity if that’s the case.

Tourism ads are more widely criticised than the Olympic uniforms for our sports stars. At the c word, we just wish they would opt for a more simple approach with a classic tune.

The visual images for the current ad are quite beautiful and diverse. However the song… that’s another story. Let’s take the approach that if you can’t say anything nice, don’t say anything at all.

Looking back at the 1984 Hoges campaign was a nice little trek down memory lane. What worked about this ad is its simplicity and its star appeal. Remember Paul Hogan was pretty big in the States thanks to Crocodile Dundee. Yes, the language is a little naff but it made me giggle. Do you remember this gem?

It appears organisations like Qantas and even Network Nine (back when they were still the one) do a better job of showcasing Australia without the cringe factor. The Qantas “I Still Call Australia Home” ads are timeless – great song, great visuals, ridiculously simple concept. We all know what they look like so no need for a reminder here.

One ad that stuck in our memories was a 1999 Network Nine promotion using Gangajang’s “Sounds of Then (This is Australia)”. The simplicity of the concept and longevity of the song doesn’t really date the clip. Only thing that does is the Nine talent – spot Don Burke, Kerri-Anne and good ole Ray Martin.

What do you think of this one?

Wonder how long the latest campaign will last before they try another? When Tourism Australia does attempt another campaign, please use a classic song. We have great music in this country. Let’s use it.

So what song would you choose to represent Australia?

Cheers,

the c word

Maryann Separovic is an Account Director at the c word. She made the move to the c word after years of experience in arts and entertainment publicity and promotions.

Tell us about your typical day in communications?

It all depends on which campaign I’m working on but it usually starts with checking news sites to see what happened in the world while I slept. I try to check my Google Reader at this time too; I get a wealth of information here from PR news, social media to what’s current in the blogosphere.

While I tap away at my keyboard, I like to keep an eye on Twitter. This is a great tool for me to source articles, news and also engage with fellow communicators, clients, media and the community.

Our projects at the c word are varied so the day can include anything from strategy development, proposal writing, copy writing and editing, research to brainstorming sessions and coming up with creative ideas and plans for our clients. Publicity tours can means endless days shuffling from one radio station to a TV studio with my phone glued to my ear.

When did you first know you wanted to work in communications?

After finishing a Bachelor of Arts majoring in Communications, my career took a slight detour in IT. I leant some invaluable skills in varied roles but I wanted to put my communication skills into practice. A little bit of networking goes a long way and I was offered a fantastic opportunity to work with a freelance film publicist and reintroduce myself to the world of comms.

Who’s your communication hero/mentor?

I’ve worked with some amazing women in the early years of my career who taught me the ropes. Their support, tenacity, guidance and expertise were invaluable. Thanks Roxanne and Elise ☺

Given that I’ve invested years into watching the West Wing, I think I can count C.J. as a mentor too. What a woman!! Great press secretary and super awesome Chief of Staff.

Which tools can’t you live without?

My laptop and my iPhone. I consider them extensions of my body. I cannot fathom what life was like several years ago when we weren’t connected ALL the time. What did I do with my time? :P

What are the biggest challenges in your role?

Keep up to date with the changes brought about by technologies. This not only includes the technology itself but knowing that Sally from the suburbs may be a key influencer in your field.

Tell us about the best campaign you’ve ever worked on?

I’m very proud of the Run for Safe Climate social media campaign we worked on last year. We didn’t have much lead-time but we hit the ground running (oh dear … pun not intended) and managed to achieve some great results for Safe Climate Australia. During that manic six weeks, we grew their social media network to 1500+ fans on Facebook and close to 1000 Twitter followers. With key influences like Greenpeace, Cool Australia, Green Cross and Victoria Police lending support through their networks, we reached a further 50,000 fans and followers and also secured interviews with traditional media via Twitter.

Working on Passion of the Christ also needs a special mention. Up until this film, I had worked mainly on small independent films that did solid box office takings given their size. The media mayhem that led up to the film’s release was eye opening. Great experience.

Which campaign do you most admire?

I love the campaigns that do so much with so very little.

Given my history in film publicity and love of the Interwebs, I always admired the crazy phenomenon that was the Blair Witch Project. To be a worldwide success on a small marketing budget is remarkable. With a clever strategy anything is possible. Artisan Entertainment picked up the film in 1999 and the late Steven Rotherberg developed the groundbreaking distribution campaign. It extensively used the Internet, creating a website suggesting that the events that took place in the film were real. I still get shivers recalling their website and the Blair Witch legend. Blair Witch Project grossed more than US$248 million worldwide, making it the second most successful independent film of all time (It was only recently surpassed by Paranormal Activity). Source: Wikipedia

This was well before myspace, Facebook and other social media channels. Word-of-mouth at its best.

What’s been the biggest change to communication/marketing/public relations since you began your career?

While technology has changed how we work as practitioners, the fundamentals are still the same. Building and nurturing relationships, and conveying key messages are still crucial but we may go about it a little differently.

If you had to cut/keep something in your communication budget, what would it be?

*hand over ears* nah nah nah… I can’t hear you.

What quality do you look for in your communication team members?

Curiosity, enthusiasm and diligence.

What’s your favourite brand?

Hmmm…not sure if I have one. Apple may be my closest experience with brand loyalty but even I look upon that relationship cautiously.

I am impressed with a couple of Australian organisations who have flourished since gaining an understanding of their audience and tapping into it effectively. Channel Seven and Country Road have made this turn around. Sportsgirl is another I admire for having an impressive digital strategy.

What book/blog do you think every communicator should read?

When I was in New York in 2009, I happened on a book launch tweetup for World Wide Rave. The tweetup launch was being held at the NASDAQ with author David Meerim Scott ringing the bell to open the NADAQ stock market. It was a fun day and introduced me to this fantastic read about marketing online packed with useful examples.

After attending the launch, I added Mr Scott’s blog Web Ink Now to my Google Reader subscriptions. Easy read, great advice, the man knows his stuff.

What tips do you wish you’d known starting out in communications?

The Scout’s are onto something … be prepared. Research and planning make solid foundations for any campaign or activity.

Finish this sentence: ‘Communication is…’

Ever evolving

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